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My Auto Import Center - Service Center
Muskegon, MI
1,881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,881 Reviews of My Auto Import Center - Service Center
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Verified Customer
January 13, 2023
Service was great. Need to improve upon communication as I didn’t know that the vehicle wasn’t going to be repaired until late in the day Need to improve upon communication as I didn’t know that the vehicle wasn’t going to be repaired until late in the day More
by TGERBER01
Employees Worked With
January 11, 2023
On time courteous and informative. It was a great experience. I will be back again It was a great experience. I will be back again More
by dbaxter0
Employees Worked With
January 10, 2023
They scheduled an appointment to check the battery on my 2022 Leaf. After waiting almost 4 hours, I was informed my car would not get checked out because they were short a technician, and there was confusio 2022 Leaf. After waiting almost 4 hours, I was informed my car would not get checked out because they were short a technician, and there was confusion on account there was another customer with the same last name. I was told I could come back the next day, which I did. Highly unprofessional on their part. More
by costeam
Employees Worked With
Don't recall
January 09, 2023
There was a mistake and a recall was missed two days prior to me having to come in. I appreciate that I got a phone call and personal apology for the oversight. Mistakes happen, but I appreciated that I prior to me having to come in. I appreciate that I got a phone call and personal apology for the oversight. Mistakes happen, but I appreciated that I was in and out quickly. More
by cjmoore0
January 07, 2023
Their service is great. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. We are very happy with the waiting area where I used the customer office space to get some online work done. More
by KENKOLK
Employees Worked With
Other Employees :
Justin Troyer, Heather Marciniak
January 07, 2023
The Subaru service department did a great job tracking down my problem and fixing my Forester. The waiting area includes comfortable seating in a variety of locations and I particularly like the workstat down my problem and fixing my Forester. The waiting area includes comfortable seating in a variety of locations and I particularly like the workstations and wifi provided so I can stay productive while waiting. More
by LYNN.BOB
Employees Worked With
Justin Troyer
January 07, 2023
Went in for a "scheduled"recall on 1 yr old Highlander. It was a Thursday, not too busy. Was told it was going to be a hour for a reprogram. Checked in after an hour and a half as was told another 15 minu It was a Thursday, not too busy. Was told it was going to be a hour for a reprogram. Checked in after an hour and a half as was told another 15 minutes, the internet was running slow?? really! After 2 1/2 hours I was out. No apologies, all the controls, clock, etc had to be reset. This is not the service garage it used to be. More
by mcphersonj57
Employees Worked With
Other Employees :
Charlie Knapp, Brandon Baty, Thomas Balaskovitz, Kaitlyn Budy
