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My Auto Import Center - Service Center
Muskegon, MI
1,881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,881 Reviews of My Auto Import Center - Service Center
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January 22, 2023
We took the car in to be serviced. The differential was leaking. Was given one amount to fix it. But then was sent another amount as a total. I was nearly double the first amount. Afte The differential was leaking. Was given one amount to fix it. But then was sent another amount as a total. I was nearly double the first amount. After some back and forth was finally told they would just take care of it. Fast forward 6 weeks. The truck was back in again for the same problem. It was not fix right the first time. And it was another $400 to fix it. Why didn’t they just fix it right the first time. When on the phone with robin. She was not answering our question. Was getting mad that we didn’t just go with it. Said she had a customer in front of her. And she couldn’t talk to us anymore. Small issue. She didn’t hang the phone up and we could hear her slamming us to the customer/co workers. Poor poor customer service. We will never take any of our 4 vehicles soon to be 5 vehicles there again for service. More
by ED
Employees Worked With
Robin
January 21, 2023
They couldn't find out why my truck wouldn't start, it appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to h appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to have brake problems. More
by mark.hartman
Verified CustomerEmployees Worked With
January 20, 2023
Had an issue with brakes and the brake lines broke during the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. More
by pstolarski
Employees Worked With
January 20, 2023
Always good service. They did what was necessary but indicated I could wait on a couple of items. Appreciate them looking out for me and my pocket book. They did what was necessary but indicated I could wait on a couple of items. Appreciate them looking out for me and my pocket book. More
by lsheehan231
Employees Worked With
Taylor Briggs
January 18, 2023
Excellent customer service. I understood that I would have my battery tested and replaced at no cost but the service person (male) didn't seem to understand so I just paid for i I understood that I would have my battery tested and replaced at no cost but the service person (male) didn't seem to understand so I just paid for it. Otherwise one of the best experiences we've had. More
by djohnson
Employees Worked With
Heather Marciniak
January 15, 2023
Best service department ever, very professional, very friendly. These guys rock, will always return for service. friendly. These guys rock, will always return for service. More
by sstrach
Employees Worked With
Other Employees :
Ella Randall, Taylor Briggs, Heather Marciniak
