Music City Honda

went smoothly just needed and oil change. Everyone was friendly. got me in quickly, Process was very quick. Experience was great! check in and check out was easy. just needed and oil change. Everyone was friendly. got me in quickly, Process was very quick. Experience was great! check in and check out was easy. More

Very good experience. The service is excellent, from the time you drive in until the time you leave. I have been using Triplett/Music City Honda since 2014 and will continu The service is excellent, from the time you drive in until the time you leave. I have been using Triplett/Music City Honda since 2014 and will continue to be a customer. More

Servicing at Music City Honda The staff are fantastic! This is my 3rd Honda. I can’t imagine going anywhere else. I Love the overall performance of my Honda CRV. The staff are fantastic! This is my 3rd Honda. I can’t imagine going anywhere else. I Love the overall performance of my Honda CRV. More

Collision repair Great, friendly, quick service and a job well done in the body shop! Estimate and repair were done within two days. The car was cleaned and looked new Great, friendly, quick service and a job well done in the body shop! Estimate and repair were done within two days. The car was cleaned and looked new when I picked it up. More

Car Maintenance Music City did a great job. I have an older Honda Civic that needed quite a bit of maintenance work done on it. I explained that I was going to be giv Music City did a great job. I have an older Honda Civic that needed quite a bit of maintenance work done on it. I explained that I was going to be giving this car to my daughters next year and wanted everything checked top to bottom. They didn’t try to sell me on something I didn’t need I added extras myself and they even told me I didn’t need some things I had asked for. The guys have always been fair and honest I hate to see them leaving Rivergate to move to Mt. Juliet but next year I will drive the extra distance to purchase my new vehicle from them and probably my maintenance as well. More

Friendly staff , work done in a timely manner. Great service , will continue to do business with them . Would recommend to everyone. Stayed in touch with status of repair & was very professional an Great service , will continue to do business with them . Would recommend to everyone. Stayed in touch with status of repair & was very professional and friendly. More

Love the sales person Had a wonderful experience. Music city Honda was straight the point and got us a wonderful deal without the hassle. Macy was a wonderful sales per Had a wonderful experience. Music city Honda was straight the point and got us a wonderful deal without the hassle. Macy was a wonderful sales person. No pressure, worked with us to understand what we wanted and help answered all of our questions. More

Optimal service..Kudos for Archie Becquet Music City Honda in Madison, TN has the best Service advantage of any place I have ever experienced or dealt with. And I believe it is because of one Music City Honda in Madison, TN has the best Service advantage of any place I have ever experienced or dealt with. And I believe it is because of one man, Archie Becquet . That man was on his hands and knees yesterday after I was serviced, looking in between my seats to try and find a key I had misplaced. He, no more than a man in the moon had to do that! He is the best and most helpfully, wonderful Service Mgr., I have ever even dreamed of doing business with. He is just a fine man...a fine person! I thought to myself yesterday as I was driving out of the service parking lot that I was going to buy my next car there again because of the way he treats me, his customer! Robert Sharp was also amazing wonderful, knowledgeable and helpful yesterday. They are a totally awesome team every time I go in. They really care about their customers and they take care of me too... watching out for my good. I really mean that. I am a single parent (children grown all but one I am raising twice still ..ha but really) And I just want to say Kudos again and again! Thanks so much!!! More

Service department gave us the run-around for MONTHS Customer service saw our 2015 Odyssey no fewer than 6 times and the malfunction remains exactly the same. Unknowingly, I bought a lemon from Crest Ho Customer service saw our 2015 Odyssey no fewer than 6 times and the malfunction remains exactly the same. Unknowingly, I bought a lemon from Crest Honda with a major transmission issue. Drives very rough - engine light and transmission message appear on the dash. Each time they ask us to bring it in, there is a different test or excuse - never resolve the issue. We had to bring it in for several consecutive oil changes (why?!?) at our expense in order for them to believe there is a leak. This department never seems to have a rental car for us - a family of five who depends on our Odyssey. I have owned 4 Hondas in a row, but Honda has lost our business and our goodwill because of this service department! More

Used Car RIPOFF salesmanship is alive and well Price in internet... $26867 plus tax tags and title.... web site promises $1000 extra for you trade in. Marty Pollack salesman was GREAT! I told him I Price in internet... $26867 plus tax tags and title.... web site promises $1000 extra for you trade in. Marty Pollack salesman was GREAT! I told him I wanted the car as I had been looking for one... an Acura RDX. The first offer from Josh the sames manager after looking at my car... I knew worth $1500... was $28995 PLUS $1155 for reconditioning and $1500 for my trade in. I then stated that the web says $1000 more... Josh does that... then I state well that is not the price you advertised and Josh changed the price to $26867, then I went personally to Josh to ask about the $1155 and he said I should be happy as that shows they reconditioned the car. I told him that his advertised price should have that included to which he seemed shocked as if this was a stupid business practice. He told me most customers like that he has this "added" amount to the advertised price as it shows it had repairs! I informed him that I was going to buy a car from Music City three months before but that the advertised price was $1800 more than Crest Honda so I drove the 15 miles there to save $1800. Oddly, the sales man at Crest said, and Music City is known for not selling you the car for the price on the internet! Guess I should have gone back to them again as this is crazy. Josh told me it was a great deal and I said I am buying the car as it is the one I want but I can get one form Carvanna for $200 less or CarMax for $1000 less but I do not want one shipped that I mat reject... I value seeing and driving the car before I buy it. I told him I would buy it but that his $1155 deceptive price changing would cost the dealership $50000. Understand that they will change the price and just go somewhere else.BTW... went there due to the service department... loved them. More