Music City Honda

Incredibly inappropriate behavior from staff I came in to Music City Honda to test drive the 2016 CR-V, and ended up test driving the HR-V as well, after an older gentleman (I believe he introduc I came in to Music City Honda to test drive the 2016 CR-V, and ended up test driving the HR-V as well, after an older gentleman (I believe he introduced himself as the sales manager) suggested it. I was impressed with both cars, enough to run a credit check, analyze the trade-in value, etc. In truth, I was quite close the buying the HR-V, but I wasn't quite sure, due to the high financing rate compared to some competitors we had visited earlier in the day. I decided that I needed to take a break and think about everything before making a final decision, especially as a first-time car buyer. But, when we told our sales associate we wanted to take a break, he asked us to wait, while he brought in Nick from financing to speak with us. When we explained that we wanted to take some time to think, the Nick got very defensive and said, "Well, why did you even come in to look if it wasn't what you wanted?" His attitude was immediately one of anger and arrogance, and when I said that I just needed time to think and wouldn't be bullied into a major purchase, he began shouting at my father about how WE were being inappropriate, and that he "preferred quality," heavily implying that we were idiots to go anywhere else. When I, calmly but firmly, said "This antagonism is making me want to walk out the door right now," the finance guy shouted, "I hope you do," and stormed off, gesturing toward the door. It was APPALLINGLY unprofessional behavior that treated my father and myself like objects to be dealt with rather than people who simply needed more time to think before making a major purchase. The staff member's behavior was childish and unprofessional, and ultimately cost Music City Honda the deal on the car...when, really, I just needed half an hour at Starbucks to clear my head. More

Great experience with Tricket Honda, Madison, TN I had great buying experience with Tricket Honda, Madison, TN a few month ago when I was looking for a Honda Pilot. Mr. Dennis Jones, the Internet Sal I had great buying experience with Tricket Honda, Madison, TN a few month ago when I was looking for a Honda Pilot. Mr. Dennis Jones, the Internet Sales, was very helpful and patient to answer all my questions. He was professional and willing to discuss with me to make a deal. I highly recommend Tricket Honda. More

Great Experience! Took a test drive with Bill Steed and knew I would purchase from him when I made the decision to follow-up a couple of months later. He was very thor Took a test drive with Bill Steed and knew I would purchase from him when I made the decision to follow-up a couple of months later. He was very thorough with explaining everything and made the entire experience painless. Very friendly, patient, and helpful. I will definitely recommend working with Bill Steed to friends and family in the future. More

Great Experience Saw the commercial for the lease deal on the Honda Fit. Worked with Bill Steed and he was great to work with. He listened to my needs and got me the Saw the commercial for the lease deal on the Honda Fit. Worked with Bill Steed and he was great to work with. He listened to my needs and got me the exact car I went in to get with the great lease deal advertised. Bill was easy going and great to work with. Highly recommend. More

Great service, no pressure! Having purchased several cars/trucks over the years, sometimes the purchasing experience can be painful. Not the case at Trickett. As most people do Having purchased several cars/trucks over the years, sometimes the purchasing experience can be painful. Not the case at Trickett. As most people do now, I utilized the internet to gather information and shop. I received a very fair offer from Sharon at Trickett on the 2016 Civic. Her and the appraiser provided a very fair offer for my trade. The time at the dealership was minimal and there was no haggling back and forth. No BS about "oh my, I never seen them do this before...." all the nonsense was not there. I was treated like a professional and valued. It was a very good experience and I would definitely recommend Trickett and Sharon. Well done! More

Very happy Sharon was very helpful, friendly, and patient. I never felt pressured at any point. It was an excellent experience, and I would recommend Trickett Ho Sharon was very helpful, friendly, and patient. I never felt pressured at any point. It was an excellent experience, and I would recommend Trickett Honda to anyone. More

Great deal, great service, great people Got our car at a reasonable price. Our salesperson was very helpful and knowledgeable. Nice selection of cars and clean lot and dealership. Thanks! Ve Got our car at a reasonable price. Our salesperson was very helpful and knowledgeable. Nice selection of cars and clean lot and dealership. Thanks! Very pleasurable transaction. More

Great salesperson and Dealer Can't say enough about our salesman Robbie Payne. He is the best. My husband and I bought two new ones from him last week and it's my second Trickett Can't say enough about our salesman Robbie Payne. He is the best. My husband and I bought two new ones from him last week and it's my second Trickett Honda . Have always used service there as well and it's always been efficient and reasonable. Yay Trickett and Robbie Payne. Thank you More

Brakes repair I would not go anywhere else but Trickett Honda. They are a wonderful dealership. Service department is definitely 5 star, none better. Very sad Tr I would not go anywhere else but Trickett Honda. They are a wonderful dealership. Service department is definitely 5 star, none better. Very sad Trickett is being sold. More