Music City Honda

A very good experience I just want to say how very pleased I am with the purchase of my certified pre owned Honda. Mr Roche listened to exactly what I wanted and helped me I just want to say how very pleased I am with the purchase of my certified pre owned Honda. Mr Roche listened to exactly what I wanted and helped me find the right vehicle for me and my family. He also took the time to familiarize me with my new vehicle before I left the lot. The entire team was very friendly and helpful. I felt very comfortable during my car search and purchase. More

Great sales people. I highly recommend going here if anyone is looking for a vehicle, the sales people are very friendly and not pushy, and Melba Agee the product special I highly recommend going here if anyone is looking for a vehicle, the sales people are very friendly and not pushy, and Melba Agee the product specialist can tell you everythingyou need to know about the kind of vehicle your looking for:) More

UNprofessional I have an interview for a Slaes Manager position with this dealership. Mr. Hayden Moore the GM claled me to set the interview for 9 am on a Friday. I have an interview for a Slaes Manager position with this dealership. Mr. Hayden Moore the GM claled me to set the interview for 9 am on a Friday. I arrived a few minutes early, asked for Mr. Moore. No one knew where he was. Suggested I go to the other building. I went to the other building, asked for Mr. Moore. I was told he was in the building I just came from and they would call him. I sat...I waited. I text him twice, I called him myself. One hour went by with no contact...not only from Mr. Moore but from ANYONE that works there to check on me. Even new sales people that walked in did not bother to check to see if I was being served. They had no clue if I was there for an interview or to drive a car. During my hour long wait...One of the head sales guys was uttering profanities, dropping f-bombs about not having time to attend a sales meeting because he has 20 xxxxx cars to check in...and they could kiss is a**. Mr Moore never replied to my texts, never showed up and no one bothered to call him again for me. Not sure if you can get a good deal or not on a car from this dealership...but, selling cars is all about integrity and customer service. Not impressed at all. More

used car Hello everyone. Got a used car from here. We sealed with Salj and Paul. They had the car we wanted and it was clean. It had low miles like we wanted. Hello everyone. Got a used car from here. We sealed with Salj and Paul. They had the car we wanted and it was clean. It had low miles like we wanted. Both of the sales person walked with the manager to make sure everything was to our liking. Im glad we went there and I would recommend then to anyone interested in buying a used or new car. More

Great dealership My visit to the dealership for my new car purchase was a great experience. Hayden Moore was very attentive to make sure I was completely satisfied. Ro My visit to the dealership for my new car purchase was a great experience. Hayden Moore was very attentive to make sure I was completely satisfied. Ron Barrett was very professional and detailed with my purchase. When I went back for service Archie finished with outstanding service. I will say I will be back for my next car purchase. Thanks Music City Honda for a great experience!!! More

Very professional Thankyou for making it happen getting are car back to us if it wouldn't been for Roberts experience the warranty company probably would have tried not Thankyou for making it happen getting are car back to us if it wouldn't been for Roberts experience the warranty company probably would have tried not to cover it ! More

Horrible management. First let me say that the sales person was amazing. Justin Scott was willing to work and help me find what I was looking for. Where everything went s First let me say that the sales person was amazing. Justin Scott was willing to work and help me find what I was looking for. Where everything went south was the individuals Justin had to talk to. I explained my situation about not wanting to run my credit before the numbers was agreed on. Was told nope not doing that unless i was going to buy a vehicle. Didn't want to waist their time.... Well if I was there, I was there for a reason. We've bought 3 vehicles from Trickett Honda. Too bad the name doesn't hold up after being sold! Immediately went to Bob Frensley down the road and bought a new jeep. They had no problem working the numbers. I guess they actually care about their future customer!! Every person I know WILL know the horrible service I received. Besides Justin Scott! He is top notch! Too bad he works there. More

Service I have had my Honda Ridgeline for 8 years now. I have only had a few issues. The Service Dept has always been quick, very polite and the bill has nev I have had my Honda Ridgeline for 8 years now. I have only had a few issues. The Service Dept has always been quick, very polite and the bill has never been shocking. Great people...Great Service... Great Vehicle! =) More

Incredibly inappropriate behavior from staff I came in to Music City Honda to test drive the 2016 CR-V, and ended up test driving the HR-V as well, after an older gentleman (I believe he introduc I came in to Music City Honda to test drive the 2016 CR-V, and ended up test driving the HR-V as well, after an older gentleman (I believe he introduced himself as the sales manager) suggested it. I was impressed with both cars, enough to run a credit check, analyze the trade-in value, etc. In truth, I was quite close the buying the HR-V, but I wasn't quite sure, due to the high financing rate compared to some competitors we had visited earlier in the day. I decided that I needed to take a break and think about everything before making a final decision, especially as a first-time car buyer. But, when we told our sales associate we wanted to take a break, he asked us to wait, while he brought in Nick from financing to speak with us. When we explained that we wanted to take some time to think, the Nick got very defensive and said, "Well, why did you even come in to look if it wasn't what you wanted?" His attitude was immediately one of anger and arrogance, and when I said that I just needed time to think and wouldn't be bullied into a major purchase, he began shouting at my father about how WE were being inappropriate, and that he "preferred quality," heavily implying that we were idiots to go anywhere else. When I, calmly but firmly, said "This antagonism is making me want to walk out the door right now," the finance guy shouted, "I hope you do," and stormed off, gesturing toward the door. It was APPALLINGLY unprofessional behavior that treated my father and myself like objects to be dealt with rather than people who simply needed more time to think before making a major purchase. The staff member's behavior was childish and unprofessional, and ultimately cost Music City Honda the deal on the car...when, really, I just needed half an hour at Starbucks to clear my head. More