Music City Autoplex

So, I bought a 2018 Ford F150 from this dealership on June 23rd. At first I was extremely happy with everything. But, since they o ly let you "test drive" their vehicles in a small radius, it's hard to p June 23rd. At first I was extremely happy with everything. But, since they o ly let you "test drive" their vehicles in a small radius, it's hard to pinpoint an issue. But I live an hour and 45 mins from the lot. On the way home I noticed the brakes didn't work "great". They had a lot of brake fade and seemed to take longer than normal to stop. When I got home I pulled everything apart and noticed that it had brand new pads and rotors. But, after pulling it all apart I noticed that the slider pins that allows the calipers to move properly were very stuck!! Upon further inspection, all for corner of the brakes were froze up!! I had to use vice grips and a 3lb sledge hammer to get the pins out of the truck. When I got to the drivers rear, one of the pins were bent and rusted so bad I almost didn't get it out. I had to replace all the pins on the rear. The pads on the drivers rear weren't even making even contact on the rotor. The top of one side, and bottom of the other was the o ny parts making contact. I replaced everything, including pads and rotors all the way around with a better quality, high performance set. I contected the dealership and sent them pictures. Jeep in mind it is illegal to sell a vehicle with a safety issue, and they refused to reimburse me for any parts and labor!! If ypu buy a used vehicle from them, make sure you have them pull everything apart and show you it's in proper working order!! Because they will not do anything for you afterwards. They'll tell you that you should have brought the vehicle back to their shadetree mechanics so they can pretend to do any work on it! I would not recommend buying a used vehicle from them, because they dr them up enough to sell!! I am contacting my lawyer to see what options I have at this point. I tried to get them to handle this and do the right thing, they chose not too. Now they may be paying for all my parts, labor, wasted time and lawyer fees!! Do not buy a used vehicle from them unless you take it to a 3rd party mechanic 1st and have it throughly looked over!! More

Best experience I have ever had in my life! I will never buy from anyone else again! I have bought at least 15 cars in the past 35 years and by far, no one has ever come close to this place! F I will never buy from anyone else again! I have bought at least 15 cars in the past 35 years and by far, no one has ever come close to this place! From my salesperson April, to Brian, to Marty the service manager, to the entire service team, I don’t have enough good words to say! Thank you for putting this Veteran in her bucket list dream vehicle with tons of space for my 180lb best friend! I’ll tell everyone I can about you! More

After a couple visits, we came to a mutual agreement with my new ride. It good to have time when look for a vehicle. I happy with my new ride. Just be aware that the come trend in purchasing vehicles these my new ride. It good to have time when look for a vehicle. I happy with my new ride. Just be aware that the come trend in purchasing vehicles these day is to finance but I’m old school, CASH IS KING! More

We had a great experience, April was friendly over the phone and moved us through quickly! phone and moved us through quickly! More

Thank you so much for helping my daughter purchase a car and establish credit! Would definitely recommend Music City Autoplex! and establish credit! Would definitely recommend Music City Autoplex! More

They worked hard to help us get into a vehicle that fit our needs and budget. our needs and budget. More

I went to John Dixon and he was the most helpful person here! This is my third time coming to Music City for a car and they’ve have always been amazing at negotiating. here! This is my third time coming to Music City for a car and they’ve have always been amazing at negotiating. More

Liz was our sales woman, we absolutely loved her! She’s super sweet, made the whole process easy, even helped me with my 1 year old son. Definitely recommend! She’s super sweet, made the whole process easy, even helped me with my 1 year old son. Definitely recommend! More

Excellent experience! They even brought my car to me to make it more convenient! Love my car They even brought my car to me to make it more convenient! Love my car More

John Dixon is your salesman and Cody is the finance person to see. Great guys. Go see them if you're looking for a newer low mileage vehicle. Plenty of vehicles to choose from. Easy location to trave person to see. Great guys. Go see them if you're looking for a newer low mileage vehicle. Plenty of vehicles to choose from. Easy location to travel too. I got the vehicle I wanted and was not pressured. Grab a fountain drink, water or a milkshake while you wait. I'm a happy customer with my 2020 Chevrolet Equinox. Thanks Music City Autoplex. More