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104 Reviews of Murray Ford of Starke - Service Center
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July 11, 2024
Service department drove our 2017 F150 with my husband and determined what the problems were with the truck. Said they would call us to bring in the truck when they had time and parts to fix. Called and s and determined what the problems were with the truck. Said they would call us to bring in the truck when they had time and parts to fix. Called and said to bring truck in Tuesday July 2nd , would take several days to fix .asked them do oil change as well, no problem. Called Friday July 5, service tech was out until the following Tuesday. Called again Saturday July 6 and was told NOTHING had been done to the truck. Nobody knew what the story was with our truck. We came back and picked up the truck and returned the rental we were provided. It’s now late Wednesday July 10th and NO ONE from the dealership has contacted us to explain why nothing was done Guess they could care less about customers satisfaction . Have owned fords for many years and Never had such a bad experience with a service department. Someone should have followed up with us. We’ve driven over an hour each way to get to this dealership, guess inconvenience to customers doesn’t bother this dealership. Very disappointed. More
by Laura
August 15, 2023
I bought a vehicle recently and purchased a three-year warranty The service department will not fix windshield wipers that won’t shut off and give me a courtesy car so I can go to work. And they’re not op warranty The service department will not fix windshield wipers that won’t shut off and give me a courtesy car so I can go to work. And they’re not open weekends. Very frustrating. It makes it impossible for me to have this fixed. I’m not spending a whole day off work sitting at the dealership wondering whether not they’re gonna be able to fix it. with no timeline as to when the vehicles even gonna gonna get fixed. my family has purchased many vehicles from this dealership over the years, so I was very disappointed to get that kind of service. The gentleman I talk to you over the phone was very understanding and did a great job sympathizing with my concern so xxxxxxto him. This policy needs to be fixed and so do my windshield wipers. Thank you. My windshield wipers run and never shut off. I’ve only on the vehicle a little over a month. More
by Clayton
Employees Worked With
Other Employees :
Jake, Logan & Joey were excellent. Even the gentleman I talked with in service was nice. All deserve 5 stars!
July 27, 2023
I bought my daughter a 2018 Ford fusion three months ago at burns ford York Sc. We purchased the “bumper to bumper” warranty with this car. She had it two weeks and got a full service before she went to Flo at burns ford York Sc. We purchased the “bumper to bumper” warranty with this car. She had it two weeks and got a full service before she went to Florida for graduation trip. On the way back she had car trouble near Murray Ford in Starke Florida. My daughter at 17 was stranded and could not rent a car because of her age. The service manager there said there loaners don’t leave the state. After car was taken back to look at it I received numerous calls from Mark in service stating that I may need to pay money to have my “full coverage” “ford certified” vehicle repaired. He told me the “flex plate.. I soon learned was the “fly wheel” had cracked. So I received another calls a week later that I needed to pay 700 dollars to purchase parts that my “full coverage bumper to bumper warranty” didn’t cover. I told him it should be covered and he told me that he would fix the car but could not gaurantee me it would work since I didn’t pay for more parts. He also stated that i bought a crappy warranty with my car from Ford and they should cover more parts. So they had my car over a month and finally called and said it was ready. So we drove 6 hrs to Florida to get car. When we arrived a rat had eaten a hole in the back seat from sitting so long at there dealership. Was told that was not there problem. So my daughter drove this car back home from Florida. Once she got home she got Into car to go to work the next day and the ball joint fell off front of car!!!! Making a horrible noise!!! What if that came off otw home?!!!!!!!! My local Ford dealer came to pick up car at my home with a wrecker. They called me today and told me about the ball joint and the nut not being tightened!!! So I complained to Murray ford today and was contacted by another manager down there who assured me they would refund the 120.00 dollar “deductible” I paid to pick it up. Worst service department in history!!! I went to buy my daughter her first car because she works and goes to school and deserves it. And she has not had that car but two weeks since she bought it almost three months ago! Where’s the service???? More
by Teague
Employees Worked With
Mark Couey
May 16, 2023
Carol gave me valuable information concerning towing & was able to get my truck in the shop & out the next day. I was impressed! was able to get my truck in the shop & out the next day. I was impressed! More
by BRETONRR@ATT.NET
Verified CustomerMay 12, 2023
I was treated very well. The car was repaired quickly. Everyone is always friendly! This is the only place we take our family of Fords to be repaired. The car was repaired quickly. Everyone is always friendly! This is the only place we take our family of Fords to be repaired. More
by ERIMAR12@ALLTEL.NET
May 09, 2023
Carol was outstanding at her job and she resolved all of my questions and concerns. The Quick Lube Service was done very fast and the guys over there were great. my questions and concerns. The Quick Lube Service was done very fast and the guys over there were great. More
by conphil18@yahoo.com
May 04, 2023
This dealership always helps you with whatever you need This dealership has always treated me good This dealership has always treated me good More
by brbell1958@gmail.com
May 03, 2023
Customer service is always great. Danny is awesome! The service was quick, they got us in and out. Danny is awesome! The service was quick, they got us in and out. More
by e_mcleve@hotmail.com
May 02, 2023
I wouldn't go to other places There a great bunch of guys James Todd is my grandson James Todd is my grandson More
by JAGGATOR1946@GMAIL.COM
April 29, 2023
Very friendly and responsive The work was well done and the car worked great. Very easy to communicate with Carol or anyone who answered the car worked great. Very easy to communicate with Carol or anyone who answered More
by Stapled@surgery.ufl.edu
