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Murray Ford of Starke

Starke, FL

4.8
1,337 Reviews
Welcome to Murray Ford of Starke Inc, Proudly Serving Jacksonville, Gainesville, Lake City and Middleburg Drivers! In addition to providing the drivers of Starke, Florida with a cornucopia of new Ford F-150, F-250, F-350, Fusion, Edge vehicles and used cars, we at Murray Ford of Starke Inc are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Ford lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Ford car share, our Ford F-150, F-250, F-350, Fusion and Edge service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Murray Ford of Starke Inc are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 13447 US Highway 301 South Starke, Florida we're happy to continue the conversation and answer any questions.
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13447 US-301

Starke, FL

32091

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Showing 1,337 reviews

January 18, 2022

Great customer service and very knowledgeable. This is my second car that I have bought from here. More

by bennettsarah5680
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Houk
Jan 18, 2022 -

Murray Ford of Starke responded

Sarah, Thank you for the kind words! We appreciate you, and ALWAYS feel free to call me if you need anything! Thanks again! Bruce

January 18, 2022

I enjoyed making.my purchase. It was very easy with them. I had a very good experience. More

by bjpandos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Faulkner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belal Shaban
January 11, 2022

Was told abt Murray ford from a few people who have bought many trucks and heard overall good feedback but I can’t seem to get a response from my salesman I’ve reached out a few times with promises of More

by Lukedanese9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Espie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Parmenter
Jan 12, 2022 -

Murray Ford of Starke responded

Luke, Thank you for the information. I have spoke to your Salesman and I was under the impression that he has been in contact with you several times and the issues that were having are being resolved after you return from Vacation. Is this information correct? Thank you, Bruce

Jan 13, 2022 -

Murray Ford of Starke responded

Luke, Thank you for the information. I have spoke to your Salesman and I was under the impression that he has been in contact with you several times and the issues that were having are being resolved after you return from Vacation. Is this information correct? Thank you, Bruce

Jan 19, 2022 -

Murray Ford of Starke responded

Luke, I would like to see if I can help. What is the best way to contact you? Thank you, Bruce

January 08, 2022

Purchased a 2019 F-250 from this dealership on 12/17/21. This is the truck I was looking for so I flew down from Iowa, 1300 miles, and planned to drive it back. I was told this vehicle was CPO (Certified Pr More

by dylan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Oster
Jan 13, 2022 -

Murray Ford of Starke responded

Dylan, I understand you have spoken to our Used Car Manager regarding your concerns but you could not come to an agreement on the offered solutions, is that correct? Thank you, Bruce

Jan 14, 2022 -

dylan responded

Yes I spoke with a manager, unsure who. In the review it states what I was offered, however the tires are worn unevenly and tread isn't the required depth to meet certification. Splitting the cost of 2 tires when the truck should have 4 new isn't a solution to the mistake made by your service department. He said he didn't want to pay another dealers "inflated prices" for tires, when I'm sure the same set at your dealership is similarly priced. It's quite clear you don't want to own up to the mistake made by your service department and give a customer what is owed and should have been done before it left the lot, which is fine, I realistically wasn't expecting anything to happen anyway. No complaints about my sales representative, nor the finance department. Happy with how I was treated and how easy Daniel made things for me. Just disappointed I purchased a certified vehicle and now I need to spend more money on tires which should have been taken care of prior to the sale.

Jan 14, 2022 -

Murray Ford of Starke responded

Dylan, Thank you for the reply. I spoke with the Manager that you discussed your situation with and I understand you had a steering stabilizer that failed on your trip from Florida to Iowa. I can understand a bad steering stabilizer can affect tread wear on the the front tires, as I have had that happen as well, but unfortunately you could not come to agreement on replacing those tires. I also checked and the steering stabilizer is covered under the manufactures warranty. I did some research, and I do have paperwork showing the status of the tires before the drive to Iowa and they were well within spec for a certified vehicle at the time of purchase. Again I am sorry you feel that way, I am glad that you did have some high points to your visit with us. Thanks very much, and if I can be of further assistance, please feel free to reach out. Bruce

Jan 14, 2022 -

dylan responded

The steering damper had nothing to do with the uneven wear on the tires, they were like that before I left. It takes between 3-4,000 miles to wear a tire 1/32nds, so I'm very doubtful that your "paperwork" stated the tires were just fine. I'm not going to get an argument, I've made my point extremely clear with images that will be on my Google review showing proof of the situation. Judging on previous reviews, it doesn't look like this is the first time your service department has done a poor job. Best of luck.

January 07, 2022

Mike McKenzie was extremely professional; he helped us make decision between 2 cars. His knowledge of the Ford product was very helpful for my family to make a call on what car to buy. I would highly rec More

by staykova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Griner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Faulkner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2022

This was my second F-250 from Murray Ford they really do what they advertise. Thank you James, More

by ronnie18
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Oster, James Todd Hilliard
January 06, 2022

Shane was great. He kept us informed of the progress of the delivery of our truck. Great to be kept up to speed in times like these. More

by jack71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Faulkner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Parmenter
January 04, 2022

Excellent customer service once again. 4th truck we have purchase from Murray since April 2021. Thank you Shane More

by justin@pandsroadservice.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane Parmenter
January 04, 2022

It was a great experience. Michael knew just what we were looking for. Super fast in and out. Highly recommend Michael for all your new truck needs! More

by MichaelM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Griner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Bender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Oster
December 31, 2021

Michael was great through the entire process. He kept us updated and on every detail from the moment we ordered our truck up until delivery. And went above and beyond to help make this deal happen! Would re More

by cheryllester1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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