Murray Ford of Starke

Slow-sloppy, loyal customer dissapointment. 4 hours for an oil change, sloppy work, oil filter was left with oil dripping from it. stained garage floor. as a return cutomer, and having purches 4 hours for an oil change, sloppy work, oil filter was left with oil dripping from it. stained garage floor. as a return cutomer, and having purchesd the vehicle there, you would think. hmm? More

In and out I have been coming to Murray for years. Wish you would offer a car wash. That would complete the service experience. Maybe it’s coming soon. I have been coming to Murray for years. Wish you would offer a car wash. That would complete the service experience. Maybe it’s coming soon. More

Just took my new Ford Explorer for the first service. Great experience: comfortable waiting area, efficient service manager, quick service. Will continue to use this service center! Also got a free car Great experience: comfortable waiting area, efficient service manager, quick service. Will continue to use this service center! Also got a free car wash!! Tim was exceptional! More

Sales pitch doesn’t follow through with service I was told when I purchased the vehicle that as long as I would take the vehicle to any Ford dealership it would be washed and vacuumed. I’m a little I was told when I purchased the vehicle that as long as I would take the vehicle to any Ford dealership it would be washed and vacuumed. I’m a little disappointed that I was not even asked. Other than that service was quick. More

Good sales review We just purchased a 2012 Ford F150 nice truck good place to go for a vehicle the sales team there Frank,Geronimo and Russell and Finance manager Joey We just purchased a 2012 Ford F150 nice truck good place to go for a vehicle the sales team there Frank,Geronimo and Russell and Finance manager Joey Faulkner they are all on the top shelf good folks and they do all they can to make sure you are satisfied Thanks for everything Harold and Toni Bennett Lake City,Fl More

Friendly good service on my 2014 F150. Service was good and the team was very friendly. Complimentary wash would be a great addition to the experience along with a shuttle to Starke for the Service was good and the team was very friendly. Complimentary wash would be a great addition to the experience along with a shuttle to Starke for the longer wait times More

Routine Service No issues, did what I asked at a fair price in a reasonable amount of time. Will use this service and would recommend it to others. No issues, did what I asked at a fair price in a reasonable amount of time. Will use this service and would recommend it to others. More

I'm on the fence My family and I are loyal customers to Murray Ford and service. I have had a less-than-desirable Experience the last two times I have had service. At My family and I are loyal customers to Murray Ford and service. I have had a less-than-desirable Experience the last two times I have had service. At my last service I chose to also get my rear brakes replaced. I was overcharged on the labor. On my most recent visit, I authorized two procedures to be done, and 3 were done. I was charged for all three. The good news is, the supervisors of the service department took care of the overcharge without hesitation. I'd like to think it was an honest mistake, but either way, I appreciate the quick response and service recovery that was offered. Another issue that I was having was a slow leak in one of my tires. I was told that there was a small nail too close to the sidewall to patch. I took my car today to get a second opinion regarding the patch. The nail was actually found to be about half an inch from the center tread of the tire. I visualized it myself. I'm very thankful that I did not buy a new tire and I got a second opinion. I am on quite the emotional rollercoaster with Murray Ford service center at this time. Thank you to Amir for your help regarding this matter. More

Maintenance Recieved great service on my 2017 escape, very friendly and professional in every way. I would buy a service plan again. I was in and out in about Recieved great service on my 2017 escape, very friendly and professional in every way. I would buy a service plan again. I was in and out in about an hour. More

They made it right I came in on a Saturday morning appointment to get an oil change and have my transmission flushed. After 2 hours, they came and told me they could no I came in on a Saturday morning appointment to get an oil change and have my transmission flushed. After 2 hours, they came and told me they could not find the fittings for the transmission flush and asked if I wanted to replace a missing tire pressure sensor. I said sure and they came back a few minutes later and said they did not have a part to do the replacement and asked nicely if I could come back Monday, which I did. The staff there Monday made sure I got the transmission flushed and the sensor replaced, and even gave me a break on the overall costs due to my having to come back a second time. I would highly recommend Murray Ford Superstore's service department. They were professional and courteous to the extreme. More