Murray Ford of Starke

Aggravated, pushed around. Dealing with the sales man was nice. Good guy. Can’t exactly remember his name. I bought a 2017 F150. It was right at closing time. I was promised a f Dealing with the sales man was nice. Good guy. Can’t exactly remember his name. I bought a 2017 F150. It was right at closing time. I was promised a full detail cause on my way out salesman noticed some swirls on the paint. On my way home I noticed I didn’t have any floor mats in the new truck. Mentioned it to him threw text message. He took care of that couple days later when I brought it up for detail. I dropped it off came back had floor mats and no detail. I drove home and expressed myself about it to him. Couple days later I got a faulty tire sensor. Took it to them. Rob “fixed” it and I went on my way. To this day it still goes in and out telling me it’s bad and other times acts normal. Bout two weeks after that a LED light strip they purchased and installed as part of the sport package I bought. The lights were burning out. I tried several times to take it in there but the people they get the light from didn’t want to drive to starke for one light. (Poor customer care in my opinion) so I waited another three weeks before I finally got the call back from carol a manager there. They got the light in. In the meantime I have a factory recall for door latches. Well now I want to take it in there and get it all taken care of at one time. Well “ it takes someone with brains for that recall” so I have yet to have this taken care of. That was after I was told ide be called when the parts come in for that recall and never heard from them after calling once a week. Because of my hassles with the customer service I have received I took the truck up to do the LED strip for warrenty work and I will not go back there. Because I was getting pushed around so much I started doing it all three text. I still have all of those between salesman and manager. Kaden was my salesman. Sorry didn’t want to back space to the top. More

Fast and friendly Service department is always clean staff are great and willing to answer questions. I bought my truck here and had an awesome salesman Joey Faulkner, Service department is always clean staff are great and willing to answer questions. I bought my truck here and had an awesome salesman Joey Faulkner, Rick in finance was great More

Efficient The drop-off process was simple. The work was done very quickly. I didn't feel pressured to add any additional services. Service area was open and in The drop-off process was simple. The work was done very quickly. I didn't feel pressured to add any additional services. Service area was open and inviting. More

Like dealing with my best friends Felt at home and was never pressured. Was given straightforward info.. was treated most cordially. They worked with me on the deal and delivered my ca Felt at home and was never pressured. Was given straightforward info.. was treated most cordially. They worked with me on the deal and delivered my car to St Augustine at no charge. They gave me a fair tradin on my car. More

Excellent Experience This was my second purchase with Murray Ford. I had the same salesman Roger Necessary II both times. He is incredibly knowledgeable and helpful. He is This was my second purchase with Murray Ford. I had the same salesman Roger Necessary II both times. He is incredibly knowledgeable and helpful. He is an excellent salesman and made the process extremely stress free!! He is definitely an asset to Murray Ford. I will be a repeat customer in the future. More

Oil change and battery replacement I had to wait over an hour before they could even get to my car for the oil change. I live out of town and always return here for service. Daryl in t I had to wait over an hour before they could even get to my car for the oil change. I live out of town and always return here for service. Daryl in the service area was extremely helpful as well as resourceful in providing me with info for my battery replacement., that alone was worth the wait. More

Best Experience Ever Best buying experience I have had purchasing a vehicle, they treated me fantastic and got me in and out with no delays. Would recommend this dealershi Best buying experience I have had purchasing a vehicle, they treated me fantastic and got me in and out with no delays. Would recommend this dealership if you’re interested in a good honest deal. More

Always the best service in a timely manner. Always a pleasure doing business with Murray Ford. Whether it be service or sales. the employees are always nice and willing to help with any quest Always a pleasure doing business with Murray Ford. Whether it be service or sales. the employees are always nice and willing to help with any questions I have. Just had my 1st service on our brand new F350. Sam got me in-and-out within an hour. It was nice not having to sit and wait all day long like other dealerships.. More

Quick and easy The car was easy to find. I need a newer car with no problems. I wanted a red SUV but there were none on the lot. The sales person found a good lookin The car was easy to find. I need a newer car with no problems. I wanted a red SUV but there were none on the lot. The sales person found a good looking silver white one that fit the bill. More

Routine Maintenance Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service nee Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service needs done here. More