Murray Ford Kingsland

The Definition of Professional I was with my daughter purchasing a vehicle from Murray Ford. Mitch was a true professional helping us navigate our deal and handling unruly customers I was with my daughter purchasing a vehicle from Murray Ford. Mitch was a true professional helping us navigate our deal and handling unruly customers. A couple started being ugly towards a salesman. Even resorting to name calling. Mitch remained cool as a cucumber and politely asked them to stop. Pointed out how rude they were being. To the point the young man and his mother even apologized to the salesmen and left. Guy never lost his cool. Hard thing to do in this day and age. More

Poor customer service, dishonest They were unable to give me a firm price for the truck. They were also unable to give me monthly payment information. This was my third vehicle I purc They were unable to give me a firm price for the truck. They were also unable to give me monthly payment information. This was my third vehicle I purchased from that location and I will never buy another one from them. More

Customer Satisfaction I was very impressed with the leadership and professionalism of the Sales representatives at Murray Ford. They treated me and my family with exception I was very impressed with the leadership and professionalism of the Sales representatives at Murray Ford. They treated me and my family with exceptional service and care. Me and my family received a great vehicle that is going to be with the family for a long time. I would like thank you everyone for their hospitality. I definitely will recommended Murray Ford to others More

It was the best car buying experience that I ever had. Sam and Mitch went above and beyond selling me a vehicle. I consider them friends. So much so, that I sent my friend of 29 years to Sam today. I have Sam and Mitch went above and beyond selling me a vehicle. I consider them friends. So much so, that I sent my friend of 29 years to Sam today. I have two more friends I’m grooming for Sam as I text this message. My sales rep Sam isn’t listed below. Please credit him. Thank you. More

WENT OUT OF THEIR WAY David and his team worked hard to find us what we needed/wanted. Flew out of state to get the perfect truck. Couldn't be happier David and his team worked hard to find us what we needed/wanted. Flew out of state to get the perfect truck. Couldn't be happier More

Dont waste your time. After finding a car on the lot my daughter really liked the sales woman brought us in and sat us down to talk numbers and financing. She gave us the n After finding a car on the lot my daughter really liked the sales woman brought us in and sat us down to talk numbers and financing. She gave us the normal asking price and we began the mundane and ridiculous process of trying the get a decent used vehicle for an average price in Camden county. I had done my homework, while my daughter was test driving the car I read the customer reviews for the car, the safety ratings and the NADA pricing for the vehicle with its specific options. The sales woman showed me a service receipt that showed everything the dealership supposedly did to the car at extremely overinflated rates. I looked at it and then handed it back to her. She then came back with a price that was about $1500 over average. All I was asking for was the vehicle to be priced at the same level NADA said it was worth (plus tax, tags and title). She takes my offer back to some hipster with a cool guy complex and he supposedly was "seeing how much they were willing to lose". After a couple minutes he comes over to the table says his name is "mitch" and starts the conversation saying how much money he had to put into the car in the service department to get it up to par. Its a 2016 Mitsubishi with 30k miles, how bad can it be?! My response was "that's not my problem". He then begins to tell me how they are trying to sell quality vehicles and I shouldn't expect to get anything better. My response was "I guess we are done here" and his response was "We've BEEN done"! I guess his little complex couldn't handle someone actually doing their research and understanding what a vehicle is worth. Any person knows when they buy something with intent to resell that they need to take the initial cost + cost to repair or upgrade and that number should be BELOW average so that they can make a profit. No. This dealership decides to provide maintenance at an extremely high markup and then tack it on the price. No thanks. On a good note though the saleswoman was polite, informed and more than willing to try to help. She needs a job at a better dealership. More

Best customer service ever Hands down the best customer service I’ve ever experienced. All of my questions got answered professionally, the salesman and sales manager were so he Hands down the best customer service I’ve ever experienced. All of my questions got answered professionally, the salesman and sales manager were so helpful. I would recommend this dealership to anyone looking to buy a vehicle. More

Excellent Experience Alan and Elizabeth were both very friendly. Elizabeth was very knowledgeable about all of the technology in the car and was able to answer any questio Alan and Elizabeth were both very friendly. Elizabeth was very knowledgeable about all of the technology in the car and was able to answer any questions we had. Alan had all of the paperwork drawn up and got us out of the door in record time. Excellent experience overall. Would highly recommend to friends and family. More

Amazing Service! I was out of town on vacation when I visited Murray Ford; I had been thinking about upgrading, but it wasn’t a must at that time. I figured while I wa I was out of town on vacation when I visited Murray Ford; I had been thinking about upgrading, but it wasn’t a must at that time. I figured while I was there during a holiday I’d see what kind of specials they might be running and see what all was available on the lot. I was originally looking for an Expedition, but my only requirements were 4 wheel drive, 3rd row seats, and leather if at all possible. While looking on the lot Elizabeth came over and spoke with me and my husband, we told her what we were looking for and she said she had something she thought I might like. Well, she brought out a beautiful white Sport Explorer and let me tell you, it was absolutely perfect! Originally it wasn’t what I was thinking of and white is normally not a color I like on vehicles, but after looking at and test driving this Explorer I knew I wasn’t leaving there without it! Once I decided I was trading my current vehicle in for it the buy process started - normally this process is the worst, but Elizabeth made it a breeze and during the waiting periods for certain things she sat with us and just chatted, she seemed more like a friend than a sale person who was just try making a sale with us. The entire Murray team went above and beyond for us in every aspect and I never once felt like a number or a regular customer, I felt like we were all friends whom had known each other for quite sometime! I highly recommend them and plan to use them again whenever the time comes for us to buy a new vehicle even if that means I have to travel over 8 hours to get there! Top notch service! More

Amazing staff and went above and beyond to heall me!! The staff went out of their way to help me leave with my dream vehicle I REALLY wanted! Thanks Murray Ford! They didn’t give up on me! The staff went out of their way to help me leave with my dream vehicle I REALLY wanted! Thanks Murray Ford! They didn’t give up on me! More