Murray Ford Kingsland

Satisfied Very friendly and attentive to the customer. John may sure I knew everything about the vehicle before I left the dealership and has checked on me to m Very friendly and attentive to the customer. John may sure I knew everything about the vehicle before I left the dealership and has checked on me to make sure everything is good. More

John Hadley was Great Highly recommend John Hadley. John went out of his way to accommodate my husband & myself. Answered all questions, drove hrs to pick us up from the Highly recommend John Hadley. John went out of his way to accommodate my husband & myself. Answered all questions, drove hrs to pick us up from the airport. Excellent driver & hospitality too! John contacted my husband a couple of days later after the sale to make sure we got home safely (our journey was from GA. dealership to NJ) & that truck was as expected. Julianne was very helpful, attentive & courteous every time we spoke. Mike in Finance was also attentive & courteous. More

Don't go there. I had my car totaled and was forced to shop for a new car. The reason I say forced is because I was dreading the car buying experience. Who wants to g I had my car totaled and was forced to shop for a new car. The reason I say forced is because I was dreading the car buying experience. Who wants to get the hard sell?? I drove onto the lot to JUST LOOK. Before I was completely on the lot a salesman named Sam was right on me asking if he could help and what I was looking for. I told him my situation and said I just wanted to LOOK and this was why I dreaded the process. He persisted until I was in tears. I went home crying and a few days later came home with a used BMW Z4 from Audi of Orange Park. The experience was absolutely wonderful and I felt no pressure at any point in the process. Too bad for Murray Ford. I really wanted to keep my money in Camden County, GA, but the dealership in Jacksonville got my money. Oh, and by the way, I paid cash for the car. More

The Definition of Professional I was with my daughter purchasing a vehicle from Murray Ford. Mitch was a true professional helping us navigate our deal and handling unruly customers I was with my daughter purchasing a vehicle from Murray Ford. Mitch was a true professional helping us navigate our deal and handling unruly customers. A couple started being ugly towards a salesman. Even resorting to name calling. Mitch remained cool as a cucumber and politely asked them to stop. Pointed out how rude they were being. To the point the young man and his mother even apologized to the salesmen and left. Guy never lost his cool. Hard thing to do in this day and age. More

Poor customer service, dishonest They were unable to give me a firm price for the truck. They were also unable to give me monthly payment information. This was my third vehicle I purc They were unable to give me a firm price for the truck. They were also unable to give me monthly payment information. This was my third vehicle I purchased from that location and I will never buy another one from them. More

Customer Satisfaction I was very impressed with the leadership and professionalism of the Sales representatives at Murray Ford. They treated me and my family with exception I was very impressed with the leadership and professionalism of the Sales representatives at Murray Ford. They treated me and my family with exceptional service and care. Me and my family received a great vehicle that is going to be with the family for a long time. I would like thank you everyone for their hospitality. I definitely will recommended Murray Ford to others More

It was the best car buying experience that I ever had. Sam and Mitch went above and beyond selling me a vehicle. I consider them friends. So much so, that I sent my friend of 29 years to Sam today. I have Sam and Mitch went above and beyond selling me a vehicle. I consider them friends. So much so, that I sent my friend of 29 years to Sam today. I have two more friends I’m grooming for Sam as I text this message. My sales rep Sam isn’t listed below. Please credit him. Thank you. More

WENT OUT OF THEIR WAY David and his team worked hard to find us what we needed/wanted. Flew out of state to get the perfect truck. Couldn't be happier David and his team worked hard to find us what we needed/wanted. Flew out of state to get the perfect truck. Couldn't be happier More

Dont waste your time. After finding a car on the lot my daughter really liked the sales woman brought us in and sat us down to talk numbers and financing. She gave us the n After finding a car on the lot my daughter really liked the sales woman brought us in and sat us down to talk numbers and financing. She gave us the normal asking price and we began the mundane and ridiculous process of trying the get a decent used vehicle for an average price in Camden county. I had done my homework, while my daughter was test driving the car I read the customer reviews for the car, the safety ratings and the NADA pricing for the vehicle with its specific options. The sales woman showed me a service receipt that showed everything the dealership supposedly did to the car at extremely overinflated rates. I looked at it and then handed it back to her. She then came back with a price that was about $1500 over average. All I was asking for was the vehicle to be priced at the same level NADA said it was worth (plus tax, tags and title). She takes my offer back to some hipster with a cool guy complex and he supposedly was "seeing how much they were willing to lose". After a couple minutes he comes over to the table says his name is "mitch" and starts the conversation saying how much money he had to put into the car in the service department to get it up to par. Its a 2016 Mitsubishi with 30k miles, how bad can it be?! My response was "that's not my problem". He then begins to tell me how they are trying to sell quality vehicles and I shouldn't expect to get anything better. My response was "I guess we are done here" and his response was "We've BEEN done"! I guess his little complex couldn't handle someone actually doing their research and understanding what a vehicle is worth. Any person knows when they buy something with intent to resell that they need to take the initial cost + cost to repair or upgrade and that number should be BELOW average so that they can make a profit. No. This dealership decides to provide maintenance at an extremely high markup and then tack it on the price. No thanks. On a good note though the saleswoman was polite, informed and more than willing to try to help. She needs a job at a better dealership. More

Best customer service ever Hands down the best customer service I’ve ever experienced. All of my questions got answered professionally, the salesman and sales manager were so he Hands down the best customer service I’ve ever experienced. All of my questions got answered professionally, the salesman and sales manager were so helpful. I would recommend this dealership to anyone looking to buy a vehicle. More