Murray Ford Kingsland

Customer comes First! I hate buying cars and dealing with dealerships. But I have say while it is time consuming they gave me a great deal, met my needs and wants in the b I hate buying cars and dealing with dealerships. But I have say while it is time consuming they gave me a great deal, met my needs and wants in the budget I had to stay within. No pressure to purchase, while really trying to find out what I wanted in a vehicle. My new place to buy or sell a car. Thank you TJ! More

Great service! Salesman was top notch, as was supporting staff. I found the car I wanted and the Murray Ford team made the right deal. Professional from start to f Salesman was top notch, as was supporting staff. I found the car I wanted and the Murray Ford team made the right deal. Professional from start to finish. More

Great buying experience My sales rep was professional, friendly and knowledgeable. Made my buying experience a pleasure. Finance manager was professional and explained the My sales rep was professional, friendly and knowledgeable. Made my buying experience a pleasure. Finance manager was professional and explained the process thoroughly. I would definitely give a an A rating. More

Experience with new auto dealer. Very nice good experience.The associate ( Will ) came out to welcome. Looks like everyone happy smiling. There was lots of talk with fun dealing for Very nice good experience.The associate ( Will ) came out to welcome. Looks like everyone happy smiling. There was lots of talk with fun dealing for the price of the vehicle. Will has good knowledge about the vehicle. The price was high. But good people to deal with it. More

Excellent Experience John Hadley - knowledgeable, professional, patient, friendly and hard working. ( to name a few of his personal qualities) Mike Hanley - great custo John Hadley - knowledgeable, professional, patient, friendly and hard working. ( to name a few of his personal qualities) Mike Hanley - great customer service T J - made an excellent first impression of Murray Ford. More

Best experience ever! Far exceeded all our expectations from start to present. I would recommend this dealership to all even if you are upside down on your trade. They will Far exceeded all our expectations from start to present. I would recommend this dealership to all even if you are upside down on your trade. They will work with you to make the deal work.i bought a brand new car and a used car and all our needs and wants were met and even after the deal was done the staff went out of their way to correct any little problems we had which were minimal. Will was our salesman, dont know last name. More

Bought a 2107 Cadillac SUV Will was great to work with. Entire staff is friendly and courteous. Great deal. Fair prices. Didn't feel like I was putting one of their kids thr Will was great to work with. Entire staff is friendly and courteous. Great deal. Fair prices. Didn't feel like I was putting one of their kids through Harvard with one transaction. Will come back for that F-150 when I'm ready fpr a new truck. More

Helped me find my dream car! Murray Ford went above and beyond! Our sales professional TJ (and his trainee Matt) worked patiently and diligently to find us a vehicle that fit our Murray Ford went above and beyond! Our sales professional TJ (and his trainee Matt) worked patiently and diligently to find us a vehicle that fit our needs AND wants! TJ took the time to explain all of the functions and accessories of our GORGEOUS 2019 Ford Explorer. The finance professional walked us through all of our options and contract information. All of the other sales professionals were friendly and shared in our excitement. We left Murray Ford feeling good about our purchase and will gladly go back to them when we are in the market for a new vehicle again! More

Horrible Service Just a horrible expierence at this dealer. Found a car on the internet. Contacted and was call by Reese. Took 2 days just to get a price and this dea Just a horrible expierence at this dealer. Found a car on the internet. Contacted and was call by Reese. Took 2 days just to get a price and this dealer charges $900.00 on a doc fee which is very high to industry standards. To be clear, doc fee is a margin enhancer. They can low ball a cats price and then charge you $900.00 caking it a doc fee. It is margin-period. On the car I was looking at, they were asking $19,800.00. I offered them $19,000,00 and then they start with the fees. Service was very poor and I had to call them 4 times just to get a response. Run, and don’t buy a car from them. Horrible and you will get ripped off. More

Willing to do what it takes to resolve issues I visited Murray Ford in Kingsland and ended up purchasing a 60k truck. My initial interaction with the sales team was great but left much to be desir I visited Murray Ford in Kingsland and ended up purchasing a 60k truck. My initial interaction with the sales team was great but left much to be desired afterward. Once my paperwork was signed my vehicle was brought from detailing and about one square inch of tint was missing on the from passenger window. Im told it happened while in detail....I’m told to send them the bill and they would take care of it. Ok ... So I leave the dealership and I’m excited to get home to show my family my new truck. When I get home and open the doors up I notice a scratches on the door panels....Who in detail is doing this?? What kind of equipment are they using in detail that causes this kind of damage??? Then I realized the “new” vehicle I just purchased was missing the spare tire because I noticed a dangling cord under the bed of my truck and crawled under to inspect and to my dismay I’m missing my spare... I call the salesman and I’m told they had to order a new one and they would contact me when it comes in. I get a call a two days later and I’m told the tire would be there the following day. I drive for an hour to the dealership so they can install my “new” spare. They didn’t even offer to replenish the fuel I consumed commuting to and from their dealership. They hand me my keys and let me know my spare tire was installed, It rained earlier that day so I did not crawl under the truck to look at the spare even though I thought about it. The next day when I looked at the spare it clearly has signs of wear and was definitely not new. I live too far away for the back and forth drives to fix problems that should be identified by the staff before the vehicle is delivered to the respective owner. Update* 5/10/19- I was contacted after posting this review by a manager who seemed genuinely concerned. I was told that they would send someone to bring me a new tire and that he would follow up with me with regard reimbursing me for the tint that i had to have repaired. I will post an additional update if they follow through. Update* 5/17/19 - One of my salesman (Will) made contact with me and brought me a new spare tire for my vehicle. I also received the reimbursement check from the tint repair. I guess there really isn't a whole lot that could be done about the scratches on my door panels as no resolution was offered for that. They did their best to resolve my issues and for that, my opinion of the dealership has changed and so has my rating. Murray Ford of Kingsland if you are reading this. Thank you for making things right. More