Murray Ford Kingsland

Great costumer service before purchasing the vehicle… then things went downhill. The day I planned to purchase a vehicle, I was called countless times (at least every 30 minutes throughout the whole day) then things went downhill. The day I planned to purchase a vehicle, I was called countless times (at least every 30 minutes throughout the whole day), even when I informed them that I was on the way to the dealership. Days after purchasing the vehicle, there were major issues with the transmission. I barely even programmed the radio to my favorite stations. When I called the service department about the issues I was having, I was told to take it to a different dealer. I have been trying for over a week to get in contact with the salesman who sold me the vehicle for other concerns, even after they gave me their card and told me to call them anytime for anything! Crazy how they blowed my phone up before purchasing the vehicle and now they’re nowhere to be found. Thank goodness it was "certified" with no problems. If I could, I would return the vehicle and purchase somewhere else. I wish their Shazam slogan would have my vehicle fixed so I would be able to drive it. More

Literally only have 1 star since google doesn’t allow 0. Do NOT recommend going here, make the drive to Jacksonville. Took our vehicle in for warranty repairs and the warranty did not cover the repairs, whi Do NOT recommend going here, make the drive to Jacksonville. Took our vehicle in for warranty repairs and the warranty did not cover the repairs, which was fine and completely understandable. What was not understandable was getting a surprise bill for the labor to diagnosis whether or not the warranty would cover it. (Which we could have diagnosed ourselves if we knew there would be a charge. We only came in because of the warranty). This should have been communicated when dropping the vehicle off or prior to spending that amount of time on it. A call could have been made to ask if we wanted them to do that and what it would cost. While this shows the clear lack of customer service, what really pushed me to leave this review was the fact one of the pieces that needed repair came back more broken than when we sent it in. This was a clearly broken part that did not need to be disassembled to be diagnosed. So basically we paid them to break our vehicle. If you value customer service do not go here. This experience was solely with the service department and not sales; however, if this is how they treat customers in one area I’m sure it happens in others as well so we definitely would not make future purchases from this dealership. More

Please avoid this dealership at all costs. Because it will cost you. Every single aspect was a struggle and the beyond unprofessional treatment. I filled a complaint with Ford and the a Because it will cost you. Every single aspect was a struggle and the beyond unprofessional treatment. I filled a complaint with Ford and the attorney general. They tried to use YoYo car selling on us. Even though we stuck to our principles we were able to succeed. They practiced retaliation tactics. I just am amazed at the unprofessional manner in which we were treated. I am sure Mr Murray would not appreciate it. More

Worst place ever, they lie to get you in the vehicle, sale you warranty you don’t need and after getting warranty they don’t help you at all cause they can’t part, when you call the dealer the rude and d sale you warranty you don’t need and after getting warranty they don’t help you at all cause they can’t part, when you call the dealer the rude and don’t want to help in anyway, overcharge on the vehicle, tell after so long you can refinance and lower the payment, which turned out to be another lie cause the truck isn’t worth half of what they finance it so no other finance will touch you so they screw all the way around, but that’s okay at least they made a sale, once you sign they don’t care about you are the vehicle, I would never tell anybody to go there, I honestly don’t see how they sleep at nite. More

Horrible place. We signed a contract and 15 days later they say we made a mistake you owe more money. What. Unbelievable. Absolutely a dreadful experience. A We signed a contract and 15 days later they say we made a mistake you owe more money. What. Unbelievable. Absolutely a dreadful experience. Avoid at all cost. Because believe me it will cost you More

Very friendly and professional dealership. Made purchasing a vehicle a pleasant experience. Highly recommend them. Made purchasing a vehicle a pleasant experience. Highly recommend them. More

I bought my 2019 Chevy HD from Murray Ford I should’ve left before even buying it have nothing but problems I have spent so much money into this truck since I have buyit, which is a month and a half thous left before even buying it have nothing but problems I have spent so much money into this truck since I have buyit, which is a month and a half thousands of dollars in the front end the truck is wore out. They sold me a wore out truck and didn’t want to stand behind it. It took them a month and a half to get me my tag. when I went in to get my tags, I ask them how come they will not work on my truck he said it because they only work on Fords. but they’re quick to say you want us not afford. and they have a bunch of attitudes going on in there. I will never buy another truck from Murray as long as I drive a truck. they’re a joke. More

Absolutely the WORST warranty service. It has now been 22 months since the check engine light came on less than 10 miles after purchase. My Ford certified truck has not been fixed, they do It has now been 22 months since the check engine light came on less than 10 miles after purchase. My Ford certified truck has not been fixed, they do not call me back but assured me it would be as soon as the parts came in. I find it hard to believe that Ford can continue to produce vehicles but can't honor their warranty. I suspect the problem is management at Murray Ford. I honestly believe Murray Kingsland new the truck was defective and reset the check engine light to get it off the lot. I called the corporate service manager, explained the problem, he was checking into it. He did not call me back either. I am buying a new truck this month and I have had 4 Ford trucks in the past 20 years and loved all of them. Because of Murray Kingsland I will probably never own another Ford product. Ford Motor, you can reach me, I am in your system, still waiting on parts at Murray Ford Kingsland GA. Cindy McKendree More

Friendly faces, great people, very helthen! Very understanding! Would highly recommend them! David is great! Very understanding! Would highly recommend them! David is great! More

This dealership likes to screw people over. I’ve dealt with them since 2017, on and off due to my ex husband. First off I’ll start with back then when I traded a 2015 Camaro for some 13 edge. W I’ve dealt with them since 2017, on and off due to my ex husband. First off I’ll start with back then when I traded a 2015 Camaro for some 13 edge. Well Needless to say 3 days into buying the edge, it had multiple issues wrong with it and they refused to help. A year down the road and the car was still just a huge lemon. Ended up trading it in for an escape, well went through a divorce and ended up being stuck with the escape… fast track to the last week, they “worked up a deal and got me approved to take over the escape” then they decided to change their mind and claimed “the ex decided to sale it to them, after I had already been approved and was waiting for paperwork… David then replied, “people from his company was coming to take the car” in reality they pull up on private property at 1am and it was not the ford dealership employees, it was the ex husband. Cameras have caught the whole thing! They never truly bought the escape! They are liars and I highly recommend no one use them! I currently have a lawyer who is invested in taking them down for their wrong doings. More