Murray Ford Kingsland

Awesome! All the employees were very knowledgeable, patient, adhere to my needs and financial goals, friendly, and very personable. RJ, Balal, and Mike (finan All the employees were very knowledgeable, patient, adhere to my needs and financial goals, friendly, and very personable. RJ, Balal, and Mike (finance) was a pleasure to meet and work with. Admir, was very understanding and a pleasure to talk with over the phone. RJ did a phenomenal job with finding me the perfect vehicle. A very satisfied customer!! More

This is my second vehicle purchased from Murray. I love how they treat you like family or a close friend. I enjoy dealing with the service department. They keep me well informed about my service. I love how they treat you like family or a close friend. I enjoy dealing with the service department. They keep me well informed about my service. More

RJ and Belal were very Accomidating and friendly and happy to work with me. Would recommend to anyone. happy to work with me. Would recommend to anyone. More

We traded in a vehicle and it was the best experience we could've had at a dealership. Richard was very attentive, knowledgeable, and informative. There was no fast talking sales pitch, just straight talk, could've had at a dealership. Richard was very attentive, knowledgeable, and informative. There was no fast talking sales pitch, just straight talk, with details, and all questions were answered without hesitation. Richard also makes a point to call and check-in each month. That's customer service above and beyond expectation! After the sale, when calling for assistance with documents needed to finalize the trade-in details, Walid was also very helpful in explaining the process and providing additional support. We've told family and friends that, when they're thinking of getting a vehicle, this is the place to go. We will be back! More

Murray Ford is trash and its salespeople are liars. Don’t trust them ever. I had researched several vehicles online and was calling around attempting to buy a vehicle. I spoke with Julieana Poor and Don’t trust them ever. I had researched several vehicles online and was calling around attempting to buy a vehicle. I spoke with Julieana Poor and we tried over the course of an hour or so to work out how I could get to the dealership and buy a vehicle. I couldn’t make it that day and so I told her I would try again in a couple of weeks when I could get there, and I left it at that. Shortly thereafter, Julieana texted and said, “My manager said $1,000 deposit we take it offline and off the lot until you can get here and get it!”. I gave my card and $1,000 taken. I then booked flights to get there and hotels to stay at on the date I had given Julieana from the beginning. However, before I could get down there, Julieana is calling and texting me pressuring me to buy the vehicle sight unseen because they have other buyers interested. She sends me numbers that are $6K more than the asking price online. The vehicle was never taken offline as promised. And Julieana and the manager, Belal Shaban refused to take my call. I have called repeatedly asking for Belal and he has refused to take or return my call. I expect better out of a Ford dealership! Of course, they gave me the $1,000 back however they refused to help reimburse the flight or hotel expense I paid based on their promise. They took money to hold a vehicle and then refused to honor that hold. These guys are absolute trash and liars. Don’t trust them as far as you can throw them. They give used car dealers a bad name and that’s saying something. More

I took my car in for service on a leaking sunroof and was told it was repaired and fully tested and no more leak. That's not the upsetting part, my sunroof shade got destroyed and now hangs when I open it. M told it was repaired and fully tested and no more leak. That's not the upsetting part, my sunroof shade got destroyed and now hangs when I open it. My grandkids loves riding with sunroof open but we can't now because it blows in their faces and slaps all over the place. Murray first agreed to fix it until figured out cost and then gave me every excuse from the service tech didn't touch it to' its gonna be over 2000.00 to fix"per so called CEO. This is not right and someone needs to pay for my sunroof More

Gave me the best and easiest trade. No hassle, no high pressure. Friendly salesman . Made it easy to buy No hassle, no high pressure. Friendly salesman . Made it easy to buy More

Allowed myself to be talked into purchasing a 2021 used Bronco in 2022 from David Strickland and Mitch Denley, with the promise to buy back the used vehicle for what I paid, upon the purchase of a new Bron Bronco in 2022 from David Strickland and Mitch Denley, with the promise to buy back the used vehicle for what I paid, upon the purchase of a new Bronco. Business was extremely bad for them at that time due to the chip shortage. Let me just preface this with, they came to me, I did not go to them looking to purchase a used Bronco. They told me that my newly purchased 2021 Explorer was steadily loosing its value, and that I needed to get out of it as soon as possible. David (sales rep) called us in 03/17/2023, while in Charleston for my husband’s birthday to request that we come into the dealership to see a new Bronco just off the truck. We did (ending my husband’s birthday travel early) to look at the vehicle. I agreed to purchase that vehicle. Mitch came into David’s office stating that the used Bronco had lost so much value that he was afraid he’d lose his job over the agreement previously made. Asked us to give him a few days. No call. New Bronco arrived 06/28/2023. No one called. Went in on 07/04/2023; finding my Bronco on their lot with an inflated price. When I asked David & Mitch why my Bronco was on their lot, Mitch approached me in a very aggressive manner, telling me I needed to speak with him in his office. I am a female, and requested that another sales rep come with me. At that time, Mitch started screaming at me, on the sales room floor to “get out!” He also stated “I am not the one;” further yelling to “get out” while pointing at the door. I had to call Kingsland PD to file a report showing that they were refusing me my purchase. My husband and I have either purchased, or sent them 26 car deals within the past several years. There will never be another one. I have never in my life been treated so poorly by anyone, much less a business. Did I mention that they failed to refund my deposit on the new Bronco, even after deciding to sell it on their lot? They’re also avoiding having to accept the overly inflated ($62,000) used Bronco that they promised to buy back. More

worse service department ever. They are unable to fix vehicles in a timely matter. It took taking my vehicle up there 4 times to get one thing fixed. They nothing but excuses as t They are unable to fix vehicles in a timely matter. It took taking my vehicle up there 4 times to get one thing fixed. They nothing but excuses as to why they can't fix the issue. They also pass you from service person to person in hopes you will get aggravated and just leave. You be better off going somewhere else. More