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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
231 Reviews

231 Reviews of Murgado Lincoln of Chicago - Service Center

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March 23, 2025

Had to come me in 3 times for one service. Grant was great. Not his fault More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your patience and we're glad Grant provided great support, but we recognize the process should have been more efficient. If there's anything we can do to assist further, please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 22, 2025

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. More

by Anthony Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 22, 2025

Efficient service and ability to schedule same day plus friendly. The waiting room space with coffee is a plus! More

by chrisbrassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

I like this dealer. But service is long for my car. I will see how is my car gonna be More

by Khrystyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your patience and for choosing us! We appreciate your trust and hope your car meets your expectations. If you have any concerns, feel free to reach out.

March 22, 2025

Frustrating. Because one of the issues that i took my truck to the shop didn't get resolve More

by jaimemil
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We understand how frustrating it is when an issue isn’t resolved. Please reach out so we can address this properly and make it right. Your satisfaction is important to us. Please email our GM: charles.grosso@murgadofordlincoln.com

March 22, 2025

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

So helpful and empathetic. I appreciate the follow thru and the quick , complete work. Already a big improvement on where the previous owners were heading before. More

by atmmyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience and noticed the improvements. We appreciate your support and look forward to assisting you again.

March 16, 2025

Professional and friendly staff. Comfortable waiting areas. Only complaints were I asked for a complete price quote for new tires before ordering. After getting tires installed many More

by tlcfitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone in parts
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad you're happy with the tires but apologize for the longer wait time. We strive for transparency in all aspects of our service, and we'll work to ensure better communication going forward. If you'd like to discuss this further, feel free to contact us.

March 16, 2025

I took my car in to have the battery checked. They didn’t check the battery and the battery died the day I picked the car up. More

by bradleycdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Grosso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Divis Hightower
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimbo Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Christensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolaus Pfropper
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and understand your frustration. If you'd like, we can schedule a follow-up to make things right. Let us know how we can assist you.

March 14, 2025

I really I ove this place and the employee they are so friendly thanks for the good service More

by rarroyo1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you so much for your kind words! We're thrilled to hear that you love our team and had a great experience. We look forward to serving you again!

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