Murgado Lincoln of Chicago - Service Center

Went in there for suspension problem but the service advisor took the diagnostic fee without diagnosing the issue. advisor took the diagnostic fee without diagnosing the issue. More

Horrible inexperienced service. I wish Fox Lincoln was back, new ownership group is terrible. No bueno I wish Fox Lincoln was back, new ownership group is terrible. No bueno More

Fast, friendly and very clean. I purchased my car their brand new and have no complaints. Very happy there ‘s now Saturday hours for oil change. I purchased my car their brand new and have no complaints. Very happy there ‘s now Saturday hours for oil change. More

Basic oil change is now $120? My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep J My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep Julie was so polite and helpful to soften the blow. Is this how you treat new Ford owners? I don’t wanna hear anything about tariffs have nothing to do with this. This is absurd and absolutely unacceptable. I can’t imagine what the other services cost. I used to love coming to this dealership. What is going on?! More

The work that was supposed to be done on my car is now broken again after 2 weeks broken again after 2 weeks More

This was my 2nd visit, a lot of confusion, even with appointment. No car wash. appointment. No car wash. More

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was only one service advisor on staff. More

Didn't check airbags as was noticed in recall, after shifter bushing works compleated the shifter doesn't work properly for L position. shifter bushing works compleated the shifter doesn't work properly for L position. More

Nick was the best - helpful, informative and sure I was in the loop on service work! in the loop on service work! More

After being a customer for years, I’ve noticed the intake service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire ai service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire air pressure) and under-delivery. More