Murgado Lincoln of Chicago - Service Center

Costumers service are very friendly. They take the time explaining the the service are going to do They take the time explaining the the service are going to do More

Did great on oil change I appreciate your service and all the time spent on my car the time spent on my car More

I was waiting over 15 minutes with a toddler in the back seat was the point of having a appointment since I have a recall I guess is not that important because I’m not paying for it. seat was the point of having a appointment since I have a recall I guess is not that important because I’m not paying for it. More

Great thanks. Appreciate you handling the recalls for my ford edge in less than a half a day. Appreciate you handling the recalls for my ford edge in less than a half a day. More

Process was very easy. Dropped my car off, and my car was ready within a few hours. The text message updates and portal works really well. Dropped my car off, and my car was ready within a few hours. The text message updates and portal works really well. More

Everyone was very helpful and nice. Very easy to get in and out without any problems. Very easy to get in and out without any problems. More

Fixed nothing. Paid 600 dollars for a car wash basically. Clearly did not test drive the vehicle as the exact same check engine code popped up within 25 minutes if Paid 600 dollars for a car wash basically. Clearly did not test drive the vehicle as the exact same check engine code popped up within 25 minutes if leaving the dealership. More

Twice I asked the service dept guy to check something that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford deal that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford dealership for maintenance. More

I am beyond frustrated with my experience at this dealership, and I strongly urge anyone considering their services to think twice before making the same mistake I did. I’ve been meticulous about mai dealership, and I strongly urge anyone considering their services to think twice before making the same mistake I did. I’ve been meticulous about maintaining my car for the last 6 years, never missing an oil change or maintenance service. After moving to the city, I decided to switch to a dealership closer to my new home, and that’s where everything went downhill. During my first visit, I was told I needed 4 new tires and that my coolant was leaking. I paid $400 for them to test the coolant, and they assured me everything seemed fine but recommended I return in a month for another check. The very next day, my tire blew out on the highway. That alone was a huge red flag, but things only got worse. When I brought the car back for the coolant issue, I was told it would be an hour-long wait, which ended up being 3.5 hours. After that, I was informed that they needed to keep the car overnight for further testing but assured me there were no issues, and it was safe to drive. I declined to leave the car overnight since I had plans out of town and was told to wait another 20 minutes while they "put it back together." When I drove home, my car began jerking uncontrollably. I called them immediately, and they essentially said there was nothing they could do until Monday. To make matters worse, they had no available loaner cars, even though I’m 5 months pregnant and unable to risk being without a car. On Monday, the service manager, Julio, called and suddenly blamed the issue on my spark plugs, claiming it would cost $804 for two new ones. He said Ford might help cover the cost, and later told me they would cover 50%, leaving me with a $402 bill. However, when my husband picked up the car, they said there had been an error and the actual cost was only $82. This entire situation screams dishonesty and a lack of professionalism. What started as a simple routine oil change has turned into a complete nightmare. This dealership clearly lacks integrity, and I can’t believe I almost bought a Ford Mustang SUV from them — a decision that would’ve made it our 14th Ford vehicle. I’ll never buy another Ford, and I strongly advise others to stay far away from this place. They are a scam, and my family will never return More

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More