Murgado Lincoln of Chicago - Service Center

Grant is great and he gives good customer care. I prefer this location. I only wish Lincoln was better at informing me of recalls. I have to ask every time I come in if the recall parts are in. Jus I prefer this location. I only wish Lincoln was better at informing me of recalls. I have to ask every time I come in if the recall parts are in. Just found out they are but had never been informed. More

One of my problems was the rear seat of my F150 would fall down. It wasn't secure like it should be and I mentioned that. When my truck was all fixed, I left and found they did not fix the seat at all fall down. It wasn't secure like it should be and I mentioned that. When my truck was all fixed, I left and found they did not fix the seat at all but made sure the seats were able to go up. I never had a problem with them going up and now I need to go back there to get it "fixed" again. More

I brought my car in for a few recalls. April took such good care of me and made sure my car was completely checked over and updated. It was such a pleasure to be on the receiving end of he April took such good care of me and made sure my car was completely checked over and updated. It was such a pleasure to be on the receiving end of her top notch customer service More

Murgado ford was courteous, helpful and to the point when it came to the details of the work being done. it came to the details of the work being done. More

Had my car for 3 days didn’t fix the recalls didn’t wanna release my car to me release my car to me More

Great service and ver informative The process of making an appointment was easy and the arrival was smooth. Divis was great !!! an appointment was easy and the arrival was smooth. Divis was great !!! More

The customer service representative was great and the mechanic skilled and very knowledgeable. Thank you mechanic skilled and very knowledgeable. Thank you More

They do not have loaner cars. My oil change took 1.5 hours and I watched the mechanic sit and talk and do nothing. Told me they did 100 point check but never really did. Have need My oil change took 1.5 hours and I watched the mechanic sit and talk and do nothing. Told me they did 100 point check but never really did. Have needed my soft top serviced for years and they still can’t help More

Grant is the best and great at what he does excellent customer service and great communication customer service and great communication More

I waited 45 minutes to be approached. I spent well over 60k for my truck. When I tried to redeem my points I was told they expired. I thought the team would make a consideration and comp I spent well over 60k for my truck. When I tried to redeem my points I was told they expired. I thought the team would make a consideration and comp me at least one oil change. More