Murgado Lincoln of Chicago - Service Center

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear that the service was good, and we completely understand the importance of better communication. Keeping our customers informed every step of the way is something we’re always working to improve. We’ll definitely take your suggestion to heart and make sure to provide more updates moving forward. We appreciate you sharing your thoughts and look forward to serving you again soon!

Murgado Lincoln of Chicago responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had a positive experience with us, and we truly appreciate your continued trust. It’s important to us that our customers feel valued and appreciated, and we’ll keep working hard to ensure that remains the case. We look forward to seeing you again soon!

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with your oil change and the delay when you arrived. We understand how frustrating that must have been, especially as a regular customer. Our goal is to provide efficient and attentive service, and it’s clear we missed the mark during your visit. We truly appreciate your loyalty and will work on improving communication and wait times to ensure this doesn’t happen again. If you’d like to discuss this further or have any concerns, please don’t hesitate to reach out. We value your business and would love the opportunity to make it right.

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

Murgado Lincoln of Chicago responded

We’re glad to hear that your service was great, but we’re sorry for the inconvenience caused by the phone system. We understand how important it is to be able to reach us easily, and we’re actively working to resolve this issue. Your feedback is invaluable, and we’ll make sure to improve the system for a smoother experience in the future. We appreciate your understanding and look forward to serving you again soon!

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re so glad to hear that you had a positive experience with our customer service team. We always strive to provide clear communication and attentive care, and it’s wonderful to know we met your expectations. We appreciate your kind words and look forward to serving you again soon!

Murgado Lincoln of Chicago responded

We’re really sorry to hear that your dash lights came on after your service. That’s definitely not the experience we want for you. We’d like to get this looked at as soon as possible to resolve the issue. Please reach out to us directly or bring your vehicle back in, and we’ll take care of it right away. We appreciate your understanding and want to make sure everything is working properly for you.

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad to hear the service itself was up to your expectations, but we apologize for the frustration you experienced with scheduling. We understand how important it is to have a smooth appointment process, and we’ll work on improving this aspect to make things more efficient. Your feedback is valuable to us, and we appreciate your patience as we strive to provide a better experience in the future.

Murgado Lincoln of Chicago responded

We’re thrilled to hear your truck is running great again! It’s always our goal to get your vehicle back in top shape, and we’re glad we could take care of the problem. If you need anything else in the future, don’t hesitate to reach out. Thanks for trusting us with your vehicle!

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your appointment went smoothly and that you had a great experience with our service advisor. We look forward to seeing you again and continuing to provide you with excellent service in the future!