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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
213 Reviews
Call Service Center (779) 368-1793

213 Reviews of Murgado Lincoln of Chicago - Service Center

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January 05, 2025

The wait time was over three hours before someone checked on me 2nd time there in a week More

by carroll_swift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check in your system
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the long wait time and understand your frustration. This is not the level of service we strive for, and we appreciate your patience. Please reach out to us directly so we can address this and improve your experience moving forward.

January 04, 2025

The new Murgado Ford Dealership was very good at fixing my truck quickly and on time. More

by FordF150
Recommend Dealer
Yes
Employees Worked With
Josh in Service
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad our team provided quick and timely service for your truck. We appreciate your trust and look forward to assisting you again

January 04, 2025

Terrible customer service. I tried to reach the service department many times but could not get through. Apparently my calls were being routed through Florida! Unbelievable. Wi More

by gregoryward
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the names
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We’re very sorry about your experience and the difficulty reaching our service department. This is not the level of service we aim to provide. Please feel free to contact us directly, and we’ll do our best to make things right. Your feedback is invaluable in helping us improve.

January 04, 2025

I requested "the works" but my tires were not rotated and the service person claimed they were "perfect". Given that it had been a year since my last service, I do not believe that is correct. More

by dctaylor
Recommend Dealer
No
Employees Worked With
I do not know
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We apologize for any concerns regarding your recent service. Tire rotation is an essential part of 'The Works,' and we regret any oversight. Please contact us directly so we can review your visit and ensure your vehicle receives the proper care.

January 03, 2025

Julio in service is top notch. He took care of my truck and I’m 110% satisfied with him and the service team More

by Nector S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're thrilled to hear Julio and the service team took great care of your truck. Your 110% satisfaction means the world to us, and we look forward to assisting you again!

January 03, 2025

Honest, fast, best Ford service department for Mach E service. Very helpful and great communication. More

by jenniedchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear you had an honest, fast, and communicative experience with our service team for your Mach-E. We appreciate your trust and look forward to assisting you again!

January 03, 2025

FANTASTIC SERVICE / TRUCK IOS RUNNING LIKE "BRAND NEW" WILL CONTINUE TO USE THIS SERVICE DEPARTMENT / ALWAYS ASK FOR APRIL More

by levern canteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the fantastic feedback! We're delighted your truck is running like brand new. We look forward to continuing to provide you with excellent service!

January 02, 2025

Great staff with great communication on what’s wrong - how much it will cost & when we will get our vehicle back. More

by rsonnemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Mugan
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that our staff provided clear communication and kept you informed throughout the process. We look forward to assisting you again!

December 30, 2024

I was provided good service in a professional manner. I appreciate the good work performed. More

by jude.kelley0183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind feedback! We're glad to hear you received professional service and are satisfied with the work performed. We appreciate your business and look forward to assisting you again!

December 30, 2024

Just in for a regular oil change, taken care of by Aimee. She’s always cheerful and keeps me well-informed. More

by danpavelich67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee in service dept.
Report | Print
Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words about Aimee! We're glad she provided an excellent experience and we look forward to serving you again!

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