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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
293 Reviews
Call Service Center (779) 368-1793

293 Reviews of Murgado Lincoln of Chicago - Service Center

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February 14, 2025

We've been there a couple times recently, and everyone we encountered in service and parts was very helpful and friendly. On both visits, the staff led me to where I needed to go, and made sure I had everyt More

by mary-lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that our service and parts teams provided a helpful and friendly experience. We appreciate your visits and look forward to seeing you again!

February 14, 2025

Service was Fast and efficient! Kaleb was polite and attentive, and ensure all the things I needed! More

by Andre guelfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad Kaleb provided fast and attentive service. We appreciate your support and look forward to assisting you again!

February 14, 2025

All good. I had no problems. They just didn’t have the oil filter I needed More

by Simonengel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Philip Mugan, Aimmey Garcia, Kaleb Ortiz
Report | Print
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear everything went well overall! We appreciate your patience and hope to have everything you need next time. Let us know if we can assist you further!

February 13, 2025

Tom jahn and Frank Moore the reason I do business with your dealership! Great people. More

by geopetecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Mugan, Aimmey Garcia
Report | Print
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your support! We're glad to hear Tom Jahn and Frank Moore make your experience great. We'll be sure to pass along your kind words!

February 13, 2025

Reliable and trustworthy service! Grateful for your care of our vehicles, the reason we keep coming back! More

by gerrypehler
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea
Report | Print
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your trust and loyalty! We're grateful for the opportunity to care for your vehicles and look forward to serving you again.

February 11, 2025

The service was good, there should be more communication with the costumers so that they are kept more in the loop! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear that the service was good, and we completely understand the importance of better communication. Keeping our customers informed every step of the way is something we’re always working to improve. We’ll definitely take your suggestion to heart and make sure to provide more updates moving forward. We appreciate you sharing your thoughts and look forward to serving you again soon!

February 11, 2025

The only thing missing from the Murgado service area was complimentary donuts! Maybe next time? :-) More

by michaeljkassarj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea, Aimmey Garcia
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

We love that suggestion! A little something sweet can definitely make the service experience even better. We’ll keep it in mind for next time! Thank you for the fun feedback, and we look forward to serving you again soon!

February 10, 2025

Great customer service. The process was quick and smooth. No issues during my visit everything went well. More

by akolovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 10, 2025

I like you guys better than when it was Fox Ford much friendlier and much more appreciative of their customers More

by rodwr402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had a positive experience with us, and we truly appreciate your continued trust. It’s important to us that our customers feel valued and appreciated, and we’ll keep working hard to ensure that remains the case. We look forward to seeing you again soon!

February 10, 2025

I had to bring my vehicle in sooner than expected because my “Oil Change Required” light came. I was not sure if something was wrong with my car. It turned out the tech at the last oil change, forgot to re More

by louval7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan M
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with your oil change and the delay when you arrived. We understand how frustrating that must have been, especially as a regular customer. Our goal is to provide efficient and attentive service, and it’s clear we missed the mark during your visit. We truly appreciate your loyalty and will work on improving communication and wait times to ensure this doesn’t happen again. If you’d like to discuss this further or have any concerns, please don’t hesitate to reach out. We value your business and would love the opportunity to make it right.

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