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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
287 Reviews

287 Reviews of Murgado Lincoln of Chicago - Service Center

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March 03, 2025

Brian white is very very good service man, appreciate for his great job. Glad to surprised my Edge washed as new. Thanks a lot. Ligong More

by Ligong.pan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian white
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that Brian White provided excellent service, and we're glad you were pleasantly surprised with the car wash as well. We'll be sure to pass along your appreciation to him!

March 03, 2025

They lie to you about services performed to your car. I would never return to them to have my car fix More

by mv983s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department manager
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

I'm sorry to hear about your negative experience. We take concerns like yours seriously and would appreciate the opportunity to address it. Please feel free to reach out directly so we can better understand what happened and work toward a resolution. Your feedback is important to us.

March 03, 2025

The experience was great. The technician was attentive and friendly. The work was done in a timely manner. More

by llinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear you had a great experience and that our technician provided attentive and friendly service. We appreciate your support and look forward to helping you again!

March 03, 2025

Very respectful,good service. great communication..they drop you off to you house and pick you up when you vehicle is ready. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear you had great service and appreciated the communication and convenient transportation. We look forward to serving you again!

March 02, 2025

Joshua was very personable and professional. Any questions and or concerns he was efficiently and in a timely manner able to provide me with answers. More

by adpbutterfly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're happy to hear that Joshua provided personable and professional service while addressing your questions and concerns efficiently. We appreciate your support and look forward to assisting you again!

March 01, 2025

Usually, the service is good here. I did not like the service this visit. lack of communication about my car and a thorough check of my car was not performed the first time resulting i More

by svmtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and apologize for the lack of communication and the inconvenience of a return visit. Your experience is important to us, and we will work to improve our thoroughness and transparency. Please reach out if we can assist further.

February 28, 2025

Wonderful staff and clean space. Highly recommended customer service staff as well. Thanks Everyone involved More

by robert.rookey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vihnanek
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re thrilled to hear you had a great experience with our team. We’ll be sure to pass along your compliments to everyone involved. We look forward to serving you again soon!

February 28, 2025

Great service every time Hello how are you can I say hello to finish this More

by odilaisabella4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 28, 2025

While taking my vehicle in for a recall an evaluation was done to see if the windshield wiper motor needed to be replaced. It didn't. After leaving the dealership it began to rain and upon turning on the wi More

by heller.js
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience. We're glad we were able to get your windshield wipers working properly the next day, but we apologize for the inconvenience it caused. We’ll make sure to look into this further to prevent similar issues in the future. We appreciate your understanding and look forward to serving you again!

February 28, 2025

I took in a 1999 ford ranger with a check engine light recently on. I paid for a $289 inspection but was told afterward that no work could be done on the truck because its age meant all the parts would be More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We're sorry to hear that your experience wasn't up to expectations. We understand your frustration, and it’s important to us that customers are fully informed from the start. We’ll take your feedback into consideration to improve our communication and ensure transparency in the future. Please reach out if you'd like to discuss this further.

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