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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
231 Reviews
Call Service Center (779) 368-1793

231 Reviews of Murgado Lincoln of Chicago - Service Center

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February 13, 2025

Reliable and trustworthy service! Grateful for your care of our vehicles, the reason we keep coming back! More

by gerrypehler
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your trust and loyalty! We're grateful for the opportunity to care for your vehicles and look forward to serving you again.

February 13, 2025

Tom jahn and Frank Moore the reason I do business with your dealership! Great people. More

by geopetecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Mugan
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Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your support! We're glad to hear Tom Jahn and Frank Moore make your experience great. We'll be sure to pass along your kind words!

February 11, 2025

The only thing missing from the Murgado service area was complimentary donuts! Maybe next time? :-) More

by michaeljkassarj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

We love that suggestion! A little something sweet can definitely make the service experience even better. We’ll keep it in mind for next time! Thank you for the fun feedback, and we look forward to serving you again soon!

February 11, 2025

The service was good, there should be more communication with the costumers so that they are kept more in the loop! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear that the service was good, and we completely understand the importance of better communication. Keeping our customers informed every step of the way is something we’re always working to improve. We’ll definitely take your suggestion to heart and make sure to provide more updates moving forward. We appreciate you sharing your thoughts and look forward to serving you again soon!

February 10, 2025

Great customer service. The process was quick and smooth. No issues during my visit everything went well. More

by akolovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 10, 2025

Service at the dealer was very good, however I was unable to call in advance due to your faulty phone system. More

by AARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

We’re glad to hear that your service was great, but we’re sorry for the inconvenience caused by the phone system. We understand how important it is to be able to reach us easily, and we’re actively working to resolve this issue. Your feedback is invaluable, and we’ll make sure to improve the system for a smoother experience in the future. We appreciate your understanding and look forward to serving you again soon!

February 10, 2025

I like you guys better than when it was Fox Ford much friendlier and much more appreciative of their customers More

by rodwr402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had a positive experience with us, and we truly appreciate your continued trust. It’s important to us that our customers feel valued and appreciated, and we’ll keep working hard to ensure that remains the case. We look forward to seeing you again soon!

February 10, 2025

I had to bring my vehicle in sooner than expected because my “Oil Change Required” light came. I was not sure if something was wrong with my car. It turned out the tech at the last oil change, forgot to re More

by louval7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan M
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Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with your oil change and the delay when you arrived. We understand how frustrating that must have been, especially as a regular customer. Our goal is to provide efficient and attentive service, and it’s clear we missed the mark during your visit. We truly appreciate your loyalty and will work on improving communication and wait times to ensure this doesn’t happen again. If you’d like to discuss this further or have any concerns, please don’t hesitate to reach out. We value your business and would love the opportunity to make it right.

February 09, 2025

I was disappointed to find out that scheduling an appointment for service is pointless. The actual services to the vehicle were fine. More

by ruthdom0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names of the folks that helped me
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Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad to hear the service itself was up to your expectations, but we apologize for the frustration you experienced with scheduling. We understand how important it is to have a smooth appointment process, and we’ll work on improving this aspect to make things more efficient. Your feedback is valuable to us, and we appreciate your patience as we strive to provide a better experience in the future.

February 09, 2025

Customer service is excellent. They were attentive to my problem. They explained their diagnostics very well. More

by dr.wbaskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re so glad to hear that you had a positive experience with our customer service team. We always strive to provide clear communication and attentive care, and it’s wonderful to know we met your expectations. We appreciate your kind words and look forward to serving you again soon!

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