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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
231 Reviews

231 Reviews of Murgado Lincoln of Chicago - Service Center

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February 22, 2025

'The service department at Murgado Lincoln of Chicago is top-notch! The staff is professional, efficient, and always goes the extra mile to ensure my car is well taken care of. Honest pricing, quick turnaro More

by manson.davis23
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Mckay
Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that our service department met your expectations. We appreciate your recommendation and look forward to continuing to serve you!

February 22, 2025

Jessica was very responsive and accommodating with our needs. While the price tag for repairs was expensive, she explained why. And Murgado softened the blow by washing our car and keeping it warm until i More

by ysimonsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucardo drove us home and was so nice. He's a real asset to Murcado Ford.
Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad Jessica was able to assist with your needs and provide a clear explanation for the repairs. It’s great to hear that Murgado went the extra mile to keep your car warm and clean. We truly appreciate your feedback and hope to continue serving you in the future!

February 22, 2025

Very professional and people there are so friendly Timing was so respect they were there at 7 am already open very clean inside More

by FOUADMENIA
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Mckay
Feb 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your positive review! We're glad to hear our team provided professional and friendly service, and we're happy that the timing and cleanliness stood out to you. We appreciate your feedback and look forward to seeing you again!

February 20, 2025

April was great. Had to come in to service a key because of a mix up. it was done quickly and they washed my vehicle as well, which is great. More

by pcogs1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear April took great care of you! We appreciate your patience and are happy we could resolve the mix-up quickly. Thanks for your feedback!

February 20, 2025

I had a very positive experience with your rep Ryan White. My Low Tire Pressure notice was going off every 10-15 days. I had refilled them at least 3 times before calling your service department. The y More

by Tom Rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Feb 21, 2025 -

Murgado Lincoln of Chicago responded

We're happy to hear Ryan and our team took great care of you! Thank you for trusting us with your vehicle—we appreciate your kind words and look forward to assisting you in the future. Safe travels!

February 20, 2025

Divis was great, this was my 2nd time at the quicklane and service was easy and fast. Thank you, again Divis. More

by Juan-leyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Murgado Lincoln of Chicago responded

We're glad to hear you had another great experience at Quick Lane with Divis! Thank you for your continued trust—we look forward to seeing you again. Safe travels!

February 19, 2025

Will do everything they can do to get you to pay for services you do not need. Yesterday they said the battery test failed, so they wanted to charge me $400 for a new battery. I drove across the street More

by jvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan White
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience and understand how frustrating that must be. It's important for you to feel confident in the services provided. We’ll take your feedback seriously to ensure that future experiences are more transparent and trustworthy. Thank you for bringing this to our attention.

February 19, 2025

The people working at the dealership were friendly and courteous.They answered all my questions. I will definitely be back soon. Thankyou More

by Name0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear our team provided a friendly and helpful experience. We look forward to seeing you again soon!

February 19, 2025

I loved their service! I will definitely be coming back! I was in and out More

by sarinagomez08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review, Sarina! We're glad we could provide you with great service!

February 19, 2025

I don’t like how they charge $6 more than Lincoln services. I have a 2015 Lincoln and when I went for an oil change Lincoln was closing soon and sent me next door to ford. It’s all the same company, More

by Gpilcher87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We understand your concern about the pricing difference, and we’ll take this into consideration. We aim to provide fair and consistent pricing, and we appreciate your thoughts as we work to improve the experience. Let us know if we can assist you further!

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