Murgado Lincoln of Chicago - Service Center

Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup and delivery service for repairs was seamless, with very polite and friendly drivers and prompt service. We would highly recommend dealing with Murgado. More

I ask to have the salt cleaned from my carpet around the accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. More

Great communication! Was kept up to date on my service in a very timely manner. Was kept up to date on my service in a very timely manner. More

Quick lane service was great and it took less than 1 hour to get service done to get service done More

Charles made my experience great. Ryan did a great job providing me with accessories. Julio went beyond my expectations. I would recommend Murgado ford to my family and friends. Ryan did a great job providing me with accessories. Julio went beyond my expectations. I would recommend Murgado ford to my family and friends. More

The facility was very clean and Grant was very professional and courteous and concerned about the issues with my car how ever I need some assistance about the recall on my vehicle.. professional and courteous and concerned about the issues with my car how ever I need some assistance about the recall on my vehicle.. More

Ryan was very helpful and courteous. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. More

Julio and Frank took great care of me. I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! More

recall from ford is not honored. Pay 289 + tax to diagnose and approve the recall. Pay 289 + tax to diagnose and approve the recall. More

Service rep was great. They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed my car and no one notified me it was finished. I tried calling Friday and Saturday to ask if it was done. No answer. Voicemail for all departments were full. I texted messages. No answer. Finally on Monday I got through. My rep told me he had been out sick and thought I had picked up the car Friday. Very frustrated I had to give up weekend plans due to no car. Like I said good rep, good service very poor communications and team follow through. More