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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
201 Reviews

201 Reviews of Murgado Lincoln of Chicago - Service Center

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April 05, 2025

I believe he did the best that he could. Ford could company could do better f My truck. Having one on the road that old advertisers how great a FORD TRUCK IS HAVING A WOMAN USING. I choa F More

by ellaj1916
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

It was an efficient service experience and the Ford location had helpful and kind staff. More

by mackenziecox25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

I had a great experience in a professional environment, with excellent customer service provided by Mr. Ortiz. I will definitely return for another service. Thank you. More

by leopardo3011@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Mr. Ortiz provided excellent customer service in a professional environment. We appreciate your support and look forward to assisting you again!

March 30, 2025

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General manager
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 29, 2025

New owners were proactive in contacting me about a recall. They were very accommodating to my drop-off and pick-up constraints. They texted status of the recall work promptly. I responded, asking if More

by Gerard
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear the new ownership was proactive and accommodating with your recall service. However, we apologize for the lack of response regarding additional work. Your time is valuable, and we appreciate you bringing this to our attention. We'll work on improving our communication and hope to provide an even better experience next time.

March 29, 2025

Had an oil change and free car wash, did not have to wait long at all, great service! More

by mybeejay711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear you had a quick and smooth experience! We appreciate your visit and look forward to serving you again. Thanks for your feedback!

March 29, 2025

Great customer service. Excellent dealer experience. Aimey was terrific as service coordinator. Highly recommend this dealer. More

by beaglboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear Aimmey provided such a great experience. We appreciate your recommendation and look forward to assisting you again!

March 29, 2025

Excellent customer service. Very reliable personnel. The staff was willing to help in every way. Thanks for manager Garcia from service👍 More

by Mario93
Recommend Dealer
Yes
Employees Worked With
Mr. Julio Garcia
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 28, 2025

Costumers service are very friendly. They take the time explaining the the service are going to do More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our customer service team took the time to explain everything clearly. We appreciate your feedback and look forward to continuing to provide you with great service!

March 27, 2025

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

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