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Murgado Lincoln of Chicago

Chicago, IL

4.2
245 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 245 reviews

March 05, 2025

What a great experience I had with the purchase of my new F150. Ethan was exceptional!! I told him I want to make this easy for both of us and that's exactly what happened. He answered all my questions, show More

by chris.vimarco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're so glad to hear that Ethan made the process smooth and easy for you. Congratulations on your new F150, and we truly appreciate your recommendation! If you ever need anything else, don’t hesitate to reach out.

March 05, 2025

It was my first time going there the service was excellent will be going back More

by PHILIMBE
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're thrilled to hear you had an excellent first visit. We look forward to seeing you again and providing top-notch service!

March 05, 2025

Great service. I was greeted by Levern upon arrival to the service area. He immediately had someone get my truck in for service. He also assisted me with the orderi More

by Jayson.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levern
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Levern took great care of you and made your visit smooth. We look forward to seeing you again for your vehicle needs!

March 05, 2025

Quick and easy! Everyone I spoke to was so helpful and made everything super easy to get done. Thanks all! More

by isabelswartzmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're happy to hear your experience was quick and easy. Let us know if we can assist you again!

March 05, 2025

Punctual dependable, A bit pushy with wanting my bank card number over the phone.Thanks. More

by tpuhr0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Mugan
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad you found our service punctual and dependable. We appreciate your input regarding the payment process and will work to ensure a more comfortable experience in the future.

March 05, 2025

Wasn’t greeted promptly when i arrived at the service department, a porter observe me and acknowledge someone will be ewirh you shortly, even thought i had an appointment More

by marlovdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad to hear you found our service punctual and dependable. We apologize if the request for your bank card information felt pushy—your comfort is important to us, and we’ll make sure to review our procedures to ensure it’s a more pleasant experience next time.

March 04, 2025

Grant is the best, I look forward to seeing him at my service appointments as I know my vehicle and I alike are receiving the best service. More

by mattyjo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that Grant consistently provides you with excellent service. We look forward to seeing you again for your next appointment!

March 03, 2025

Seems unorganized. Had several issues with price, months, keys, and how long the process took. Several times the price or month of payments was changed, even after it w More

by RForeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Avery Lawrence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your car-buying process. We understand that transparency and efficiency are important, and we appreciate your patience. We’ll work on improving our processes to ensure a smoother experience moving forward. We’re glad you're happy with your car, though, and hope you enjoy it!

March 03, 2025

Jessica was kinda nice but the car was not completely fixed there was a censor left on that they did not turn off that is going to drain the battery. even tho the battery is warentied my car is my work a More

by jkvff444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and that the sensor issue wasn't properly addressed. Your car should be in the best condition, and we want to ensure it’s fixed properly. Please contact us directly so we can discuss the situation further. We value your feedback and want to ensure your trust is restored. Please call or email our GM: charles.grosso@murgadofordlincoln.com

March 03, 2025

Got everything done quick, never have gad any issues with customer service or quality of work. More

by AARONSHERMAN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear that everything was done quickly and that you've had consistent quality and great customer service. We appreciate your trust in us!

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