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Murgado Lincoln of Chicago

Chicago, IL

4.2
245 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 245 reviews

March 16, 2025

We were passed around to multiple people and everything took forever. Nobody was ever on the same page with pricing. Manager was super salesy and condescending. Finance was pushy and attitude changed when More

by Ocp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Assad Hamzeh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and appreciate your feedback. We aim to provide a smooth and transparent process, and it’s clear we missed the mark this time. We’ll review your comments to improve our customer experience. If you’d like to discuss further, please don’t hesitate to reach out. We’re glad Steve was able to assist you.

March 16, 2025

Professional and friendly staff. Comfortable waiting areas. Only complaints were I asked for a complete price quote for new tires before ordering. After getting tires installed many More

by tlcfitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone in parts
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad you're happy with the tires but apologize for the longer wait time. We strive for transparency in all aspects of our service, and we'll work to ensure better communication going forward. If you'd like to discuss this further, feel free to contact us.

March 16, 2025

I took my car in to have the battery checked. They didn’t check the battery and the battery died the day I picked the car up. More

by bradleycdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Grosso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Divis Hightower
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimbo Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Christensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolaus Pfropper
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and understand your frustration. If you'd like, we can schedule a follow-up to make things right. Let us know how we can assist you.

March 14, 2025

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 14, 2025

Attempted to over charge us for brake pads, a battery, and a coolant leak. Got lower quotes at two other places. Terrible communication. Did not call or contact after car had been assessed. We had to reac More

by cmrose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and appreciate your feedback. Clear communication and fair pricing are important to us, and we regret that we didn’t meet your expectations. If you’d like to discuss this further, please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 14, 2025

I really I ove this place and the employee they are so friendly thanks for the good service More

by rarroyo1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you so much for your kind words! We're thrilled to hear that you love our team and had a great experience. We look forward to serving you again!

March 10, 2025

Service was fast and efficient. I will get my vehicles service here in the future More

by steelzombies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're glad to hear the service met your expectations. We look forward to taking care of your vehicles in the future!

March 10, 2025

Service was great and my car is in good working condition but they left their half drank coffee cup in my center counsel for me to dispose of. More

by TANNERMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your car is in good working condition. We apologize for the coffee cup left behind and appreciate you bringing it to our attention. We’ll make sure to be more careful in the future!

March 10, 2025

The car repair service was great and timely. When I had questions I was able to call in and get those answers. More

by lenabryant7801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re glad to hear that the repair was timely and that you were able to get the answers you needed. We appreciate your trust in our service!

March 10, 2025

Excellent service. Transparency and honesty on pricing. Kaleb works with excellence and deep technical knowledge. Strongly recommend. More

by Marco.dicaprio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy from the gift shop, 5 stars!
Mar 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We’re thrilled to hear you had a positive experience with Kaleb. We appreciate your recommendation and look forward to serving you again!

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