Murgado Lincoln of Chicago

I am beyond frustrated with my experience at this dealership, and I strongly urge anyone considering their services to think twice before making the same mistake I did. I’ve been meticulous about mai dealership, and I strongly urge anyone considering their services to think twice before making the same mistake I did. I’ve been meticulous about maintaining my car for the last 6 years, never missing an oil change or maintenance service. After moving to the city, I decided to switch to a dealership closer to my new home, and that’s where everything went downhill. During my first visit, I was told I needed 4 new tires and that my coolant was leaking. I paid $400 for them to test the coolant, and they assured me everything seemed fine but recommended I return in a month for another check. The very next day, my tire blew out on the highway. That alone was a huge red flag, but things only got worse. When I brought the car back for the coolant issue, I was told it would be an hour-long wait, which ended up being 3.5 hours. After that, I was informed that they needed to keep the car overnight for further testing but assured me there were no issues, and it was safe to drive. I declined to leave the car overnight since I had plans out of town and was told to wait another 20 minutes while they "put it back together." When I drove home, my car began jerking uncontrollably. I called them immediately, and they essentially said there was nothing they could do until Monday. To make matters worse, they had no available loaner cars, even though I’m 5 months pregnant and unable to risk being without a car. On Monday, the service manager, Julio, called and suddenly blamed the issue on my spark plugs, claiming it would cost $804 for two new ones. He said Ford might help cover the cost, and later told me they would cover 50%, leaving me with a $402 bill. However, when my husband picked up the car, they said there had been an error and the actual cost was only $82. This entire situation screams dishonesty and a lack of professionalism. What started as a simple routine oil change has turned into a complete nightmare. This dealership clearly lacks integrity, and I can’t believe I almost bought a Ford Mustang SUV from them — a decision that would’ve made it our 14th Ford vehicle. I’ll never buy another Ford, and I strongly advise others to stay far away from this place. They are a scam, and my family will never return More

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

Murgado Lincoln of Chicago did a great job with my Ford Bronco. They figured out exactly what my problem was, were very friendly, and helped me use points on my account to pay without me asking. Bronco. They figured out exactly what my problem was, were very friendly, and helped me use points on my account to pay without me asking. More

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. purchase or maintain their Ford vehicle. More

The people tag I worked with were very professional and answered all of my questions. I may not remember all the people that I worked with but I had no complaints. I’m including the people that sold me t answered all of my questions. I may not remember all the people that I worked with but I had no complaints. I’m including the people that sold me the car also. More

Had to come me in 3 times for one service. Grant was great. Not his fault Grant was great. Not his fault More

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. purchase or maintain their Ford vehicle. More

Efficient service and ability to schedule same day plus friendly. The waiting room space with coffee is a plus! friendly. The waiting room space with coffee is a plus! More

I like this dealer. But service is long for my car. I will see how is my car gonna be But service is long for my car. I will see how is my car gonna be More

Frustrating. Because one of the issues that i took my truck to the shop didn't get resolve Because one of the issues that i took my truck to the shop didn't get resolve More