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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
51 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 51 reviews

January 10, 2025

Had an appointment for an oil change and I had to wait for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. More

by craiglan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for the extended wait time during your visit. We’re glad to hear the waiting area and app made it more comfortable, and we’ll work to improve efficiency going forward. We appreciate your patience and hope to provide a smoother experience next time!

January 10, 2025

I was in the business for 30 years. I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing n More

by dinningproduction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Grosso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Jocic
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your perspective. We value feedback from those with extensive experience in the industry. It's important to us that our customers feel respected and valued throughout their experience. If there's any specific concern you'd like to discuss, please feel free to reach out directly, and we’ll work to address it promptly.

January 10, 2025

The appointment itself went perfectly. My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information lik More

by amo11664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Polk
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Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your appointment went well and that the service team provided great care. We apologize for the difficulties you had leading up to your appointment and appreciate you bringing it to our attention. We’ll work on improving communication and response times. Your satisfaction is important to us, and we hope to provide a smoother experience next time!

January 08, 2025

It took way too long to buy a car my car was advertised cheaper on AutoTrader and was told it was a mistake More

by wrigleyfield0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Villegas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bila
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the delay and any confusion regarding the pricing. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please reach out directly so we can address this and work to resolve any concerns. Your satisfaction is important to us.

January 08, 2025

Great service. Great service, great service, great service, great service, great service. That’s all folks. More

by qrlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nlank
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Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience. We look forward to serving you again soon!

January 06, 2025

Diagnosed the issue but surprised me with the cost of the diagnosis when I went to pick up the car. More

by cdzircher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember who I worked with
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We're sorry to hear about the surprise with the diagnosis cost. We strive to provide transparency, and your feedback is important. Please reach out to us directly so we can review the situation.

January 05, 2025

The wait time was over three hours before someone checked on me 2nd time there in a week More

by carroll_swift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check in your system
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the long wait time and understand your frustration. This is not the level of service we strive for, and we appreciate your patience. Please reach out to us directly so we can address this and improve your experience moving forward.

January 04, 2025

The new Murgado Ford Dealership was very good at fixing my truck quickly and on time. More

by FordF150
Recommend Dealer
Yes
Employees Worked With
Josh in Service
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad our team provided quick and timely service for your truck. We appreciate your trust and look forward to assisting you again

January 04, 2025

Terrible customer service. I tried to reach the service department many times but could not get through. Apparently my calls were being routed through Florida! Unbelievable. Wi More

by gregoryward
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the names
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We’re very sorry about your experience and the difficulty reaching our service department. This is not the level of service we aim to provide. Please feel free to contact us directly, and we’ll do our best to make things right. Your feedback is invaluable in helping us improve.

January 04, 2025

I requested "the works" but my tires were not rotated and the service person claimed they were "perfect". Given that it had been a year since my last service, I do not believe that is correct. More

by dctaylor
Recommend Dealer
No
Employees Worked With
I do not know
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We apologize for any concerns regarding your recent service. Tire rotation is an essential part of 'The Works,' and we regret any oversight. Please contact us directly so we can review your visit and ensure your vehicle receives the proper care.

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