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Murgado Lincoln of Chicago

Chicago, IL

4.1
337 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 337 reviews

June 14, 2025

Fast accurate friendly as always thanks we appreciate your service we will always be happy to recommend you to our friends and colleagues More

by pcwood5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

June 13, 2025

Hung up phone, lied on call about a question she asked. Had to ask 3 times to get things done. Didnt clean car after requested, overall HORRIBLE More

by 13ttenca
Recommend Dealer
No
Employees Worked With
Julisa Colon
June 12, 2025

It’s getting better and I think that you will get better soon the longer you get more established at this location! More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We agree with you and look forward to serving you for many years to come.

June 12, 2025

It’s an ok dealership and I am not overly impressed. I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase an More

by pmocco1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez, Ken Deichman
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re sorry to hear about the unexpected charges and understand your frustration. Transparency is important to us, and we’ll use your comments to help improve communication going forward.

June 11, 2025

The fact that I was charged almost $600 to check my sunroof on top of the price to actually fix the problem is outrageous. I will not be coming back. This is why customers hate going to the dealership. More

by kel.breen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

We're sorry to hear about your experience. We understand how frustrating unexpected diagnostic costs can be and regret that we didn’t meet your expectations. If you’re open to it, we’d appreciate the chance to speak further—please contact our service manager at damian.ogrady@murgadofordlincoln.com. Thank you.

June 11, 2025

Amazing customer service and professionalism from check in to completion. Work completed in a timely manner. More

by cplflea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

June 11, 2025

Very good customer service. I was able to make an appointment and be serviced the next day. More

by nicolaslawson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Schmolt
Jun 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

June 11, 2025

Very poor customer service. Scheduled twice for service that could not be performed that day. More

by JSBROWN1129
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Murgado Lincoln of Chicago responded

We regret the trouble with scheduling twice and appreciate your patience. Your feedback helps us improve our process, and we welcome you back whenever you need service.

June 10, 2025

Check engine light came back on the same day I picked up the truck..2020 Ford F150 5.0 shows a P0345 permanent code again like before. Feels sluggish and loss of power on the throttle. Also tire that was re More

by alberttrannguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about the continued issues with your F-150. That’s definitely not the experience we want for our customers. Please reach out to our service manager at Damian.Ogrady@MurgadoFordLincoln.com so we can get this addressed promptly and make things right.

June 09, 2025

Basic oil change took 2 hours longer than I was quoted upon dropping off the car. There was no communication regarding the extended service time or the status of my car. When I finally received an update More

by Meganepatton95
Recommend Dealer
No
Employees Worked With
Ryan white
Jun 17, 2025 -

Murgado Lincoln of Chicago responded

Thank you for taking the time to share this. We sincerely apologize for the delays, lack of communication, and the condition of your rear wiper upon return. This is not the level of service we aim to provide. We’d appreciate the opportunity to make this right—please contact our service manager at Damian.Ogrady@MurgadoFordLincoln.com so we can address your concerns directly.