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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
215 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership

2501 N Elston Ave

Chicago, IL

60647

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Showing 215 reviews

December 30, 2024

I was provided good service in a professional manner. I appreciate the good work performed. More

by jude.kelley0183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
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Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind feedback! We're glad to hear you received professional service and are satisfied with the work performed. We appreciate your business and look forward to assisting you again!

December 30, 2024

Just in for a regular oil change, taken care of by Aimee. She’s always cheerful and keeps me well-informed. More

by danpavelich67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee in service dept.
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words about Aimee! We're glad she provided an excellent experience and we look forward to serving you again!

December 27, 2024

Booking service was fast and easy. I liked how my vehicle’s info automatically came up when I entered my phone number. More

by jovannichole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris and Grant in service
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Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that booking your service was fast and easy, and that our system made it convenient by pulling up your vehicle's information automatically. We appreciate your comments and look forward to assisting you again!

December 26, 2024

customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Grosso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chitava
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chole Adams, elijah carmack, tyler allen
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Dec 27, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

December 25, 2024

Car was fixed, and no further issues at this time. Issue was unclear communication on service timeline from my assigned advisor. More

by MICHAEL.HABREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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Dec 26, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad to hear your car is fixed and running smoothly. We apologize for any communication issues regarding the service timeline and will work to improve this. Your input is greatly appreciated!

December 24, 2024

the service dept is the best. very polite and professional. no stress i felt very comfortable More

by svihnanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Grosso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Sims
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that Charlie, Webb, and the rest of our service team made your experience comfortable, polite, and stress-free. We appreciate your feedback and look forward to assisting you again!

December 23, 2024

Grant is great to work with and my wife and I are very satisfied when our vehicles are in for service. More

by legerm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Polk
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Grant has been a great help and that you and your wife are satisfied with the service on your vehicles. We look forward to continuing to assist you in the future!

December 23, 2024

It has been very hard to get a hold of anyone in the service department for updates. And it has taken even longer to receive call backs. The process has been an extremely frustrating. More

by kostidemos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the names
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

We're truly sorry to hear about the difficulty you've experienced getting updates and the delay in receiving callbacks. We understand how frustrating this can be, and we appreciate your feedback. Please contact us directly, and we'll do everything we can to resolve this and ensure better communication moving forward.

December 23, 2024

Very unhappy with the 3% charge for using my crept card. I don’t believe your discount rate is any where near that level. More

by Mark J Andrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Disappointed in your 3% credit card charges
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for any surprise regarding the 3% credit card fee. This fee helps us manage processing costs but we understand it can be unexpected. We offer various payment options without this fee, including cash or PIN-based debit cards. Please contact us to discuss further. We appreciate your business and aim to improve our communication on this matter.

December 21, 2024

Amy is an excellent service coordinator. My one disappointment was the absence of someone to appraise my car for trade-in purposes. No big deal; I can always come back. But I'll be visiting More

by flaxbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy, service coordinator. First rate.
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Dec 21, 2024 -

Murgado Lincoln of Chicago responded

It's great to hear that your overall experience with Fox/Murgado has been positive! It's understandable that not having someone available to appraise your car during your visit might have been a bit of a letdown. Could you please reach out to me so I can get you a professional appraisal on your vehicle. Charles Grosso General Manager Murgado Ford Lincoln 773-687-7800 Ext 1910

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