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Murgado Lincoln of Chicago

Chicago, IL

4.2
215 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 215 reviews

March 27, 2025

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 27, 2025

I was waiting over 15 minutes with a toddler in the back seat was the point of having a appointment since I have a recall I guess is not that important because I’m not paying for it. More

by bertomorales19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

We’re truly sorry for the wait and understand how difficult it can be, especially with a toddler in the car. Your time is valuable, and we apologize for not meeting your expectations. We’ll look into this to ensure better timeliness and service in the future. Thank you for sharing your feedback—it helps us improve.

March 26, 2025

Great thanks. Appreciate you handling the recalls for my ford edge in less than a half a day. More

by Mary.Rose.Pignotti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

March 25, 2025

Process was very easy. Dropped my car off, and my car was ready within a few hours. The text message updates and portal works really well. More

by adam.skinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear the process was easy and that the updates and portal worked well for you. We look forward to assisting you again in the future!

March 24, 2025

Everyone was very helpful and nice. Very easy to get in and out without any problems. More

by Druge1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Fixed nothing. Paid 600 dollars for a car wash basically. Clearly did not test drive the vehicle as the exact same check engine code popped up within 25 minutes if More

by mcipriano0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and understand your frustration. This is not the service we aim to provide. If you'd like to discuss this further and resolve the issue, please reach out, and we’ll do our best to make things right. Please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 24, 2025

Twice I asked the service dept guy to check something that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford deal More

by matthewstymiest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience. If you'd like to discuss this further, please reach out—we’d be happy to help ensure it gets properly addressed. Please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 24, 2025

I am beyond frustrated with my experience at this dealership, and I strongly urge anyone considering their services to think twice before making the same mistake I did. I’ve been meticulous about mai More

by DANIELLEWEISHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julio Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

I’m truly sorry to hear about your frustrating experience, and I can understand how upsetting this situation must be. We strive to provide honest and reliable service, and your feedback is important in helping us improve. If you’d like to discuss this further, please reach out to us directly so we can address your concerns. You can email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 24, 2025

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 24, 2025

Murgado Lincoln of Chicago did a great job with my Ford Bronco. They figured out exactly what my problem was, were very friendly, and helped me use points on my account to pay without me asking. More

by ross.munk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad we resolved the issue with your Ford Bronco and that the team made the process smooth. We appreciate your feedback and look forward to helping you again!

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