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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
401 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will ...
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2501 N Elston Ave

Chicago, IL

60647

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Showing 401 reviews

April 10, 2025

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez, April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
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Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

More
April 10, 2025

Pleasant Good enough to go back Good enough to go back again in the future More

by Ethebuilder1
Recommend Dealer
Yes
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Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We look forward to serving you again soon!

April 09, 2025

My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez, April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

Front cruise control sensor recalibration Brought my flex in for calibration and it was done the same day. More

by westernbodyshopinc
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz, Kaleb Ortiz
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Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 09, 2025

Thanks you for being the best car dealer ship good job always thank yall for everything More

by Leticiabush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez, April Lawshea, Aimmey Garcia, Michael Hedrick
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Apr 10, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 09, 2025

I have brought my vehicle in 3 times over the last month and a half for the SAME issue. More

by niquekasims
Recommend Dealer
No
Employees Worked With
Jessica Hernandez, Jessica Hernandez
Report | Print
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

I’m really sorry to hear about the recurring issue with your vehicle. It must be frustrating to deal with the same problem multiple times. Have you had a chance to discuss this with the service department or a manager to address the concern more effectively? Feel free to email our GM for assistance: charles.grosso@murgadofordlincoln.com. Thank you.

More
April 09, 2025

Location, excellent staff customer service, low cost of service, clean facilities, very comfortables spaces for customers, great coffee More

by PACOFIALLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
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Apr 10, 2025 -

Murgado Lincoln of Chicago responded

It’s great to hear that everything went smoothly and the staff was so helpful! Thanks for sharing your experience and recommending the dealership!

April 09, 2025

Murgado Lincoln is fortunate to have Grant McKay as their service rep. He is efficient and kept me well informed about my car being serviced and keeping me informed about time of completion. Murgado More

by boydjonz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing such a positive review! It's fantastic to hear that Grant McKay and the entire Murgado Lincoln team provided you with efficient service and kept you informed throughout the process. We’re glad to hear everything went smoothly, and the teamwork made for a great experience!

April 08, 2025

I ask to have the salt cleaned from my carpet around the accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. More

by normking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for missing your request to have the salt cleaned from your carpet. As a Lincoln Black Label client, you deserve nothing short of exceptional attention to detail, and we clearly fell short. We appreciate you bringing this to our attention and would like the opportunity to make it right. Please reach out to us directly so we can arrange to take care of this for you promptly.

More
April 08, 2025

Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup More

by akrohmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea
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Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear you felt comfortable throughout the leasing process and that our team made everything seamless and enjoyable. It's great to know the pickup and delivery service added to your positive experience. We truly appreciate your recommendation and look forward to continuing to earn your trust.

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