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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
401 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 401 reviews

August 13, 2025

Unprofessional and absolutely rude and incompetent lazy xxx diets not all the parts guy was act very help and sorry for his coworkers behavior More

by joestillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the negative experience you had with our staff. We’re glad one of our team members was able to assist, and we’ll address your concerns to ensure better professionalism moving forward.

August 08, 2025

Confusing. Hard to find credible. Tough to communicate with and lack of follow up on important things. More

by wguerrieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience. Please reach out to us directly so we can assist you.

August 06, 2025

In the past the advisor would send text updates while I was waiting but this was not the case this time More

by carlagurgone
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and apologize for the lack of updates during your visit. We’ll work on improving our communication to keep customers informed throughout their service.

August 04, 2025

Quick, I was notified of the process and update of the recall of my vehicle since the beginning of. More

by anita72410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

August 04, 2025

The gentleman was helping me he was fantastic. Great help had a problem with my account and he figured it out. Good job. Good job. More

by Mgomez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

August 04, 2025

Murgado lincoln of Chicago has great service. Grant McKay was very courteous and understanding to my service needs More

by RANDYWEATHERSBY3202.7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re glad Grant provided courteous and understanding service. Thank you for your feedback and for choosing Murgado Lincoln of Chicago!

August 04, 2025

I was greeted on arrival, waiting for a rep and was followed up with not long after. My vehicle was serviced with the most important things I needed and I was recommended on additional things I could n More

by oswego24
Recommend Dealer
Yes
Employees Worked With
Jasmin Torres
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re glad Jasmin provided helpful service and that your vehicle’s needs were addressed. Thank you for sharing your experience and recommendations!

August 03, 2025

Never called me with an update (and were also unable to give me a rental) - so my car just sat there for an extra two days without any communication, leaving me with restricted transportation. Nothing was More

by Petersenkatie1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the lack of communication and the inconvenience it caused. Please contact our management team so we can review your vehicle’s evaluation, address the ongoing transmission issue, and work toward a satisfactory resolution.

August 03, 2025

Always amazing when we come in to get our Lincoln washed they're always right there to do it. They have always been over backwards for us. And I just love you guys. More

by rodwr402
Recommend Dealer
Yes
Employees Worked With
I believe his name was Grant. We were on the Lincoln side.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re thrilled to hear you enjoy your Lincoln wash experience! Thank you for your kind words and continued support—we love serving you too.

July 31, 2025

Great customer service oriented dealer. If they can maintain this level of service they will be a success and asset for Chicago. More

by Mikehryc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julisa 5 stars
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Aug 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re so glad to hear you had a great experience with our team. Providing excellent customer service is our top priority, and we look forward to continuing to serve the Chicago community for years to come!

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