Murgado Ford of Chicago - Service Center

Quick Service. I took my car in for service on the recall I received and I was told it would only be about an hour and I was out of there when promised I took my car in for service on the recall I received and I was told it would only be about an hour and I was out of there when promised More

Over priced story tellers I needed a little assistance to put a trailer hitch on a Ford Explorer. I would have done it myself, but one of the bolts snapped. Being from out of I needed a little assistance to put a trailer hitch on a Ford Explorer. I would have done it myself, but one of the bolts snapped. Being from out of town, I thought it best to trust a dealership. When I called, they said that it would cost over $400 and take 3 hours. I questioned this excessive estimate as the hitch has only 5 bolts to attach it. Having put on many trailer hitches at home, and NONE of them taking more that 45 minutes... including breaks... I questioned the estimate. I was informed that after market items don't always fit and that this was a good estimate. I might add that I had yet to mention the broken bolt to them yet. My time was tight and against my gut feeling, I dropped my car off with them. Two days... three trips... and $500 later, I got my car back. Besides the money, the most disconcerting part of this experience was the continual telling of untruths. To start, the gouging estimate was nowhere near the time required to put on a hitch. But to Fox's credit, I voluntarily accepted this estimate with a sharp criticism. Next was the promised time. Originally, I was to have the car by 2:00 the next day... then 4:00... then the following day. On this third day it was promised by 10:00. I called... please note they did not call me, but I called them... at noon and was told it was almost finished as they were putting the bumper on as we speak. I told them this was good because we had plans at 2:00 and really needed to move on. I told them of these plans on several occasions. We drove to the dealership and got there at 1:15 and were told that they will be putting the bumper on as soon as the technician gets back from lunch. I proceeded to inform them that up to this point, no one has been honest with us. After hearing many many excuses, they started to be a little offended that I couldn't see their side. I kept telling them that their "side" should have been honest communication and then there wouldn't be a problem. When a business continues to lie and are questioned on, they should not compound this more more untruths and attempts to make their customers feel they did something wrong. It is interesting to note that while waiting to get our vehicle back at 2:20 PM long pasted any promised time, there were three other customers waiting. Two were very upset... one had purchased tires a couple days before and all the tires appeared flat... seem no one checked the pressure before giving the car back to the owner. The other upset customer had been waiting for hours with no information about her car and when she asked about it, they apologized for the delay as the car was done a long time ago and no one thought to tell her. Don't walk away from this dealer... RUN! The real sad part of this whole experience is that we would have used this dealership for all our needs in the future as our son goes to school in Chicago but trust is something so important to me and I can't use that word with this dealership. More

work package for 15000 mile check My service advisor did a great job notifying me of necessary services that need performing and options. With alignment and work package it takes aroun My service advisor did a great job notifying me of necessary services that need performing and options. With alignment and work package it takes around 1 hour, which in my eyes, is very fast. One issue I have is that I found my coolant has been overfilled above the max line quite bit, so I need to come come two days ago to remove some. When I came back, the service person (totally different one) told me I would be charged ~$165 for flushing the coolant and argued with me filling above the max line is not a problem. I personally do not think it is a terribly serious issue, either, but the professional way to deal with this is to apologize and then remove some coolant, in stead of arguing it is not a problem while it actually is. More

Excellent Job on tire replacement The job was done with no surprises, either in length of time or in the price charged. That's often not the case with auto service. The job was done with no surprises, either in length of time or in the price charged. That's often not the case with auto service. More

Satisfied The seevice Alonzo Bass provided was exceptional and i hope he gets commended fir hos service. I would like this to be my service center. The seevice Alonzo Bass provided was exceptional and i hope he gets commended fir hos service. I would like this to be my service center. More

The works They do a neat fast job and let you know of developing issues. The place is clean everywhere and not at all noisy as you might think. They do a neat fast job and let you know of developing issues. The place is clean everywhere and not at all noisy as you might think. More

STAY AWAY FOR THE SAKE OF YOUR CARS HEALTH Went in for an oil change, they for some reason removed my windshield wiper blades and didn't put them back on. As I pulled out of the parking lot I w Went in for an oil change, they for some reason removed my windshield wiper blades and didn't put them back on. As I pulled out of the parking lot I went to run my wipers to clean my windshield only to find the metal arms that hold the blades, which then scratched my windshield. Went back and denied that they took the blades off at first until the tech came running out the back with my blades and put them on. They are refusing to fix the windshield now after arguing with them for some time now. John their service manager has made snide remarks on how he'll just wait for my negative reviews on google. Even with the multipoint vehicle inspection that's included in every service, my car has left there with low tire pressure alerts and a grinding noise in the wheels that wasn't there before. John, their service manager made snide remarks about my upcoming reviews, well John, here it is. More

Fast and Courteous Service I came to Fox Ford for a oil change for my 2015 Escape. I had a 7:15 am appointment. I arrived a little early and they took me right away. They said I came to Fox Ford for a oil change for my 2015 Escape. I had a 7:15 am appointment. I arrived a little early and they took me right away. They said to expect about an hour and a half wait time. Before I finished my coffee, they told me that my car was ready to go.It was a good experience. More

Quick lane really is Quick! Brought my car in for a leaky tire. without an appointment. Quick lane service patched the tire and did a complete check of all systems within 40 minu Brought my car in for a leaky tire. without an appointment. Quick lane service patched the tire and did a complete check of all systems within 40 minutes. Very pleased More

Awesome Service!!! Fast Service with a Smile! My car was ready a lot faster than anticipated, considering the recall was supposed to take up to 3 hrs. I was done within Fast Service with a Smile! My car was ready a lot faster than anticipated, considering the recall was supposed to take up to 3 hrs. I was done within 30 mins, couldn't ask for anything more. The waiting area is also comfortable. More