Murgado Ford of Chicago - Service Center

Customer Service is #1 Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to get them done More

6 month oil change and wiper blades replaced. Service was excellent and quick. Missing was the car wash but was told to stop by anytime when it is working for a free wash. Service was excellent and quick. Missing was the car wash but was told to stop by anytime when it is working for a free wash. More

"The Works" oil and filter change I have lost track of the dates, but I came in on two consecutive days....I had called prior to the first visit to make an appointment and was told tha I have lost track of the dates, but I came in on two consecutive days....I had called prior to the first visit to make an appointment and was told that it was not necessary. If I was available to come in during the afternoon, I would be taken in right away. I did just that, arriving around 1:00pm and, after checking in, I went to the waiting area. I was sitting near the windows looking out into the service area and kept expecting to see my F-150 move past to begin the service. However, I waited and waited and still no movement with my truck. Finally, after waiting over TWO hours and my truck still not moved, ,I could wait no longer and went out to the check-in area where I was met by Nick Pfropper, the Assistant Service Manager. I explained that I had been waiting far too long and I needed to leave to meet an appointment. Nick immediately seized the situation and made an appointment the first thing the following morning. The next morning, I arrived just before 9:00am and was greeted by Nick, whereupon my truck was immediately taken in and I was out of there within an hour. To my surprise, when I went out to pay, Nick informed me that the service was done complimentary and at no charge. in addition, he provided me with a coupon to provide the next oil/filter change at no charge as well. I was floored by Nick's kindness and understanding and his attention to customer service in making up for the frustration from the prior day. It was greatly appreciated and restored my loyalty and confidence in Fox Ford Lincoln. Thank you, Nick!! More

Routine Maintenance and Brakes Everyone was extremely friendly and made sure I understood everything that was going to happen to my vehicle. Alonzo walked me back to the service are Everyone was extremely friendly and made sure I understood everything that was going to happen to my vehicle. Alonzo walked me back to the service area and showed me exactly what my brakes looked like and why they needed to be replaced. My work was done faster than expected and for less than the quoted price, even on a Saturday. The facilities are fantastic and I will be happy to bring my Escape back here again soon. More

Needed oil change and to get light bulb changed Alonzo bass was awesome he was quick and made things easy for me I really did appreciate it thank you I will be back please make sure to praise Alonzo Alonzo bass was awesome he was quick and made things easy for me I really did appreciate it thank you I will be back please make sure to praise Alonzo bass he did a great job More

Helpful! The guy who checked me out walked me through all of my paper work and explained all of the ratings. Very friendly and efficient, will be back! The guy who checked me out walked me through all of my paper work and explained all of the ratings. Very friendly and efficient, will be back! More

Great Job As Always Needed service for my son's vehicle, tires, wipers, rear turn signal tail lamps, and as always with my own vehicle, the service, the prices and the qu Needed service for my son's vehicle, tires, wipers, rear turn signal tail lamps, and as always with my own vehicle, the service, the prices and the quality was superb. More

Needed purger valve replaced, I was in and out in less than Mike Rapacki and Brad Sanders were extremely helpful. As a long time Ford owner I really appreciate the attention that Mike and Brad gave me at how fa Mike Rapacki and Brad Sanders were extremely helpful. As a long time Ford owner I really appreciate the attention that Mike and Brad gave me at how fast my car was serviced. Greatly appreciate what they did and glad to be a customer of Fox Ford. More

Service Carols Magana did a great job getting me thru the Quick Lane for the "Works Package" He was also able to get both brake lights bulbs changed. After th Carols Magana did a great job getting me thru the Quick Lane for the "Works Package" He was also able to get both brake lights bulbs changed. After they were finished, he went over the detailed inspection report. I'd highly recommend Fox Ford for service. More

Excellent Service I brought my 2016 Mustang in for 15,000 mile service, they took my car right away, "FOR THE wORKS' tey competed the work in short time, washed the car I brought my 2016 Mustang in for 15,000 mile service, they took my car right away, "FOR THE wORKS' tey competed the work in short time, washed the car and completed the service in no time. The servie manager came and told me what was done and what I should keep my eye on and gave me a printed copy.I was completely happy and will continue to come to Fox Ford for cars and service. More