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Murgado Ford of Chicago - Service Center

Chicago, IL

4.7
745 Reviews

745 Reviews of Murgado Ford of Chicago - Service Center

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March 01, 2024

from the moment i check in nick made sure i was cared for, informed of progress and sought approval on any needed repairs/replacements. the atmosphere for guests is comfortable and well stocked with goo More

by nsummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus
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Mar 04, 2024 -

Murgado Ford of Chicago responded

It’s great to know that Nick provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 27, 2024

Nice facility. Friendly staff. Big screen TV. Free coffee and bottled water. Many vehicles to look at while you wait for your vehicle to be serviced. No appoin More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Lopez
Report | Print
Feb 28, 2024 -

Murgado Ford of Chicago responded

We appreciate your marvelous feedback, John. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 24, 2024

Every time I go to get my car serviced the staff is always friendly and extremely polite! I have never had a problem that they couldn’t handle More

by Hawksgirl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
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Feb 27, 2024 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 14, 2024

Boris was so helpful and clear in describing what was found. I appreciate that he helped find a way to cut costs for me. More

by Erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
Report | Print
Feb 14, 2024 -

Murgado Ford of Chicago responded

Erin, it’s great to know that Boris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 13, 2024

Courteous service. Comfortable waiting area. I have always had a good experience when taking my car in. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
Report | Print
Feb 13, 2024 -

Murgado Ford of Chicago responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Greg. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 10, 2024

The Quick Lane manager, Amy was excellent. She kept me informed as my car was being serviced. She had a tech explain the repair to me when the work was completed. More

by epochiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy and Scott J.
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Feb 12, 2024 -

Murgado Ford of Chicago responded

It’s great to know that both Amy and Scott provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 09, 2024

Excellent was outstanding. The staff was very courteous and attentive to my needs. They were very professional. More

by rfkouri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 09, 2024 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 03, 2024

Service was thorough and timely. Aimmey kept me up to date on progress, made herself readily available if we needed it. Car was well cared for. More

by avoci2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmee
Report | Print
Feb 05, 2024 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 03, 2024

the service was fast and thorough as usual and they provide status updates all along so you know what's going on. More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Report | Print
Feb 05, 2024 -

Murgado Ford of Chicago responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 22, 2024

Great Service | Great Work - work done in a timely manner, waiting area comfortable, plenty of appointment time options available. More

by hnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
erased texts - sorry!
Report | Print
Jan 22, 2024 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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