Murgado Ford of Chicago - Service Center

Replacement tire My tire Service Manager, Alonzo, was the key to my excellent rating. He searched tire offers to match the price I paid 2 months ago when I replaced My tire Service Manager, Alonzo, was the key to my excellent rating. He searched tire offers to match the price I paid 2 months ago when I replaced all my tires. I had split one. After feeling comfortable I was getting the best price he said it would take about 1.5 hrs. I went into the lounge had a coffee, used their internet to get some work done, and was out the door in under 90 minutes. More

Service Department (Ford) My service advisor, Anibal Arroyo, provides the best service I’ve experienced at Fox; he goes the extra mile to make sure I understand what’s needed a My service advisor, Anibal Arroyo, provides the best service I’ve experienced at Fox; he goes the extra mile to make sure I understand what’s needed and options. He’s been my advisor for the past 3 times in a row - I’ll be requesting him by name for all future appointments. Nick P. and Karina do a great job as managers. More

Excellent What do you want me to say? All of my experiences with this dealership have been excellent since the day I purchased my car in 2016. So what if I ha What do you want me to say? All of my experiences with this dealership have been excellent since the day I purchased my car in 2016. So what if I have to spot dry my car before I leave (pop the trunk). I don't have a problem with that because I do that when I go to any car wash. More

Oil change Called ahead to schedule the oil change (can be done on-line also). Was able to be waited on with little or no delay. Courteous and friendly staff. Called ahead to schedule the oil change (can be done on-line also). Was able to be waited on with little or no delay. Courteous and friendly staff. Watched TV and having free coffee for about a half hour and my car was ready to go. More

Excellent customer service. From driving my vehicle up to service for "The Works" oil change, through checking out with Carlos Magana, I was provided with exceptional customer se From driving my vehicle up to service for "The Works" oil change, through checking out with Carlos Magana, I was provided with exceptional customer service and each and everyone ensured that I was informed/guided through the process. Great communication and attention. Will definitely return to this location for all service needs. More

Stress free visit for an oil change. My son recommended this dealership to me because of the excellent service he receives. I would agee with him because there was miscommunication with t My son recommended this dealership to me because of the excellent service he receives. I would agee with him because there was miscommunication with the intake person when I arrived and my brakes didn't get checked with the oil change. I asked at check out about the brakes and they immediately rechecked my car and that made my day since I'll be going on a long trip soon. Thanks. More

First time servicing our MKC Usually we take our car to our local mechanic where we have done business for over 20 years. We moved to the city and it’s just too far. Easy to make Usually we take our car to our local mechanic where we have done business for over 20 years. We moved to the city and it’s just too far. Easy to make an appointment. Job done in 50 minutes. Fast friendly and reasonable. We were here once to get batteries for our key fobs. But both times we got great service. We will be back. May buy our next used car here ! More

Great customer service. Clean waiting area coffee Was at first told that it would be a two hour wait but due to the excellent work it was only less than ab hour and was complete in less than two hours Was at first told that it would be a two hour wait but due to the excellent work it was only less than ab hour and was complete in less than two hours. More

Took care of routine service and was save rear view mirror Took care of routine service and was able to save my rear view mirror mounting and just replace the glass a hugh cost saving.and got me an UBER to tak Took care of routine service and was able to save my rear view mirror mounting and just replace the glass a hugh cost saving.and got me an UBER to take care of urgent business at their cost. More

service above and beyond The service professionals at Fox Ford are the best that I have experienced in my lifetime. they do quality workmanship and keep the customer up to spe The service professionals at Fox Ford are the best that I have experienced in my lifetime. they do quality workmanship and keep the customer up to speed on what work is being performed and the progress of the work. More