Murgado Ford of Chicago - Service Center

Awesome Service Departmen Even though I drive a fleet vehicle, I get great service from everyone at the dealership. They greet me promptly when I arrive, take care of the car Even though I drive a fleet vehicle, I get great service from everyone at the dealership. They greet me promptly when I arrive, take care of the car in the estimated time, and provide a nice waiting room when I stick around. And when I go to the sales floor to look at the new cars, the salespeople are super friendly. If I ever decide to buy a Ford or Lincoln, this is where I'm going. More

Tune-up and Tires I was greeted and taken care of in a timely and polite manner. The advisor worked with me to get the best price for tires for my car. I was greeted and taken care of in a timely and polite manner. The advisor worked with me to get the best price for tires for my car. More

routine check and oil change Appointment handled promptly in the time frame specified in advance. Waiting room comfortable Morning seems a busy time so I would come very easy or Appointment handled promptly in the time frame specified in advance. Waiting room comfortable Morning seems a busy time so I would come very easy or later in the day. More

Oil change for my work van. I was in the dealership for an oil change for a van the belongs to the company I work for. Everyone was really nice and professional. The building wa I was in the dealership for an oil change for a van the belongs to the company I work for. Everyone was really nice and professional. The building was clean inside and out. I’m not a big fan of Ford (nothing personal) but if I was I’d buy one from Fox. Nice job y’all! More

Service I came for an engine light on, they found out that my TCM was die and that my clutch was out because my TCM, brad senders was really nice and help me I came for an engine light on, they found out that my TCM was die and that my clutch was out because my TCM, brad senders was really nice and help me a lot about this car. He already fixed my clutch before, so I don’t have any bad experience at all. I give 5 star for the service and the peoples who work there, but 4 star about the company FORD should to take seriously the transmission issue with those FOCUS. More

Fox Lincoln Service I had a tire incident on the highway that required both immediate and some longer term work. The Lincoln Service Dept at Fox was proactively helpful, I had a tire incident on the highway that required both immediate and some longer term work. The Lincoln Service Dept at Fox was proactively helpful, attentive and accommodating to all my needs. While it is generally inconvenient and annoying when these needs arise, your team did pretty close to all I could've asked to make them as non-intrusive and less inconvenient as possible. I appreciate it. More

A great experience Look for my quarterly oil change it was a great experience. The waiting area is very comfortable and the warm cookies definitely help the atmosphere! Look for my quarterly oil change it was a great experience. The waiting area is very comfortable and the warm cookies definitely help the atmosphere! More

Great service! Service advisor began paperwork at the scheduled time. I appreciated not having to wait. Comfortable waiting area. Service was completed in a timely Service advisor began paperwork at the scheduled time. I appreciated not having to wait. Comfortable waiting area. Service was completed in a timely manner. Friendly staff. More

Finally ready the same day. The overall rating I gave this dealership is for the many times I have been in the service center here. This time I had excellent service. I had minor The overall rating I gave this dealership is for the many times I have been in the service center here. This time I had excellent service. I had minor work done and my van was ready the same day! Not usually the case here. I've had my van here for 3 days to over a week. They seem to be so busy that everything gets backed up. Scheduling problem? Anyway, was so glad to get it back in 1 day. Getting parts in a timely manner is also a problem here. They do communicate well., which is a plus. More

Very Accommodating!!! I needed an oil change, last minute, due to my car's warning message and I was in the Gold Coast area. Called Fox Ford, around 5pm, (really thinking t I needed an oil change, last minute, due to my car's warning message and I was in the Gold Coast area. Called Fox Ford, around 5pm, (really thinking that I would be asked to schedule for another day) but Rafael encouraged me to come in and that it would be okay. I took my Ford in for the oil change. Also, Essex was very helpful and informative. My service was done in less than 35 minutes! Thank you, Fox Ford team! More