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Murgado Ford of Chicago - Service Center

Chicago, IL

4.5
900 Reviews

900 Reviews of Murgado Ford of Chicago - Service Center

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October 11, 2019

Quick and efficient tire fix and oil change my flat tired was inspected and repaired and my oil changed in just 90m, with walk in service. anibal was very efficient and helpful and communicativ More

by locom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
anibal
Oct 11, 2019 -

Murgado Ford of Chicago responded

Hello, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 10, 2019

Friendly, Knowledgeable, Professional, and Welcoming Came in after I had a flat tire in my work vehicle. Terrible way to start my day. Anibal turned my day around. He assured me the issue would be fixed, More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anibal
Oct 10, 2019 -

Murgado Ford of Chicago responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Anibal went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Best regards, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 08, 2019

Excellent Convenient Scheduled Maintenance Easy, quick check-in for a service drop off. Service was completed quickly and the checkout time at pickup was quick as well. Well done! More

by curbnoise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Oct 08, 2019 -

Murgado Ford of Chicago responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 07, 2019

Great service! Needed several services for our Subaru Outback, got them all done well, quickly and affordably. Great service department and staffers, wonderful writi More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Magana, Ruben Garnica, Cesar Espinosa, Anibal Arroyo
Oct 07, 2019 -

Murgado Ford of Chicago responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 05, 2019

Good experience today I have had some not great experiences in the service department at Fox in the past three years. But today everything went smoothly. Had a new batte More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know
Oct 07, 2019 -

Murgado Ford of Chicago responded

Thank you for the feedback, Pat! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 05, 2019

Moonroof leaked Thankfully the moonroof drains just needed to be cleaned of debris. Unfortunately, that's not covered by extended warranty. Though I didn't have an ap More

by Patricia
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 07, 2019 -

Murgado Ford of Chicago responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 02, 2019

Service Brought in for a quick lane oil change, and needed a battery, and battery clip. Alberto Mercado was excellent in explaining the problem, and following More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Mercado
Oct 04, 2019 -

Murgado Ford of Chicago responded

We appreciate your kind words, Ted. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again at any time! We look forward to your next visit. Take care. Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 02, 2019

Cesar was extremely helpful . I had a burned out bulb in my rear tailight assembly, which was enteiyl replaced only months ago. Cesar got the bulb, found a tech and had it replac More

by ford guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Oct 04, 2019 -

Murgado Ford of Chicago responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

October 02, 2019

Quick and fast! Alonzo is great to work with and always provides an update and checks in when additional parts are needed. Will be returning! More

by MGPGR1
Recommend Dealer
Yes
Employees Worked With
Alonzo
Oct 04, 2019 -

Murgado Ford of Chicago responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

September 27, 2019

Excellent, quick service! Friendly staff! Have never had an issue here. Everything has been quick and thorough. Brad (fleet manager) was excellent. Looking forward to returning (or not ha More

by dlello2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad (Donlen Fleet)
Sep 27, 2019 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Brad was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

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