Murgado Ford of Chicago - Service Center

Oil change It was an oil change.i dropped car off and came back when they called to let me know it was ready. I am always told the my alignment is off and for $1 It was an oil change.i dropped car off and came back when they called to let me know it was ready. I am always told the my alignment is off and for $150.00 they can fix. It is always the only annoying part of the drop off. More

Service People Our check-in person was quiet and just did his job. When we picked up our vehicles (2-2017 Ford Explorers) from service we dealt with Noel Santiago. H Our check-in person was quiet and just did his job. When we picked up our vehicles (2-2017 Ford Explorers) from service we dealt with Noel Santiago. He was very personable, friendly, outgoing, knowledgeable and very easy to deal. He finished up our visit in a very professional manner. He is a huge asset to Fox Ford! More

Great Service I brought my car in to have the horn and trunk latch fixed. I was surprised at how quickly the work was done. The service department did a great jo I brought my car in to have the horn and trunk latch fixed. I was surprised at how quickly the work was done. The service department did a great job updating. More

good service Good service prompt response zero wait time to pick up my car. Service Hours are helpful for working folks . Thats all I got to say Good service prompt response zero wait time to pick up my car. Service Hours are helpful for working folks . Thats all I got to say More

Excellent Customer Service !! Essex Davison was very proactive and helpful in all my demands. He is very nice and he was always concerned if everything was ok. Even without appoint Essex Davison was very proactive and helpful in all my demands. He is very nice and he was always concerned if everything was ok. Even without appointment (I had an emergency), Ford was able to provide the service in a very fast time. I am really happy with my experience. More

Great experience, nice people . The repair was quick and the coffee and cookies were a nice perk to have when waiting. I will visit again! . The repair was quick and the coffee and cookies were a nice perk to have when waiting. I will visit again! More

great customer service Essex was great, I come back just because he is so friendly totally took care of me while I had to wait. I will always come back. Essex was great, I come back just because he is so friendly totally took care of me while I had to wait. I will always come back. More

Great Service! This was a very quick repair to a seat handle on the passenger side. I was in and out within an hour. Everyone was very pleasant and helpful. The wait This was a very quick repair to a seat handle on the passenger side. I was in and out within an hour. Everyone was very pleasant and helpful. The waiting area is very pleasant with coffee, cookies and water available. More

Satisfactory level service but very slow This is a huge service center with what seems like very few workers. I have gone there for a while now and a simple oil change seems to always take a This is a huge service center with what seems like very few workers. I have gone there for a while now and a simple oil change seems to always take at least 2 hrs no matter when you come in. I would recommend dropping it off and planning on the extended wait. More

Tire Replacement Everything was completely quickly and efficiently. The staff was very friendly and understanding and they called my dealership in order to make sure Everything was completely quickly and efficiently. The staff was very friendly and understanding and they called my dealership in order to make sure my warranty covered my tires before charging me anything! I left very happy and with a full wallet! More