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Murgado Ford of Chicago - Service Center

Chicago, IL

4.5
901 Reviews

901 Reviews of Murgado Ford of Chicago - Service Center

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March 05, 2020

its great Your service to me as costumer and to my car was very good.Its a pleasure to have your company to service my car .Thank you More

by zigkam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot
Mar 05, 2020 -

Murgado Ford of Chicago responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Fox Ford Lincoln. If there is anything more that we can do, please come back and see us again. Take care, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

March 03, 2020

Great customer service. Excellent and efficient service. I brought my Ford Escape in for field service action review. The check in process was smooth and quick, Jessica in the front explained everything well More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
Mar 05, 2020 -

Murgado Ford of Chicago responded

Thank you for writing about your visit with us, Joseph! I am happy to hear that Jessica was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Thanks again, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 27, 2020

good location. well maintained inside and out. quick service. nice waiting area. free coffee and cookies. wide screen TV. nice showroom. good customer service. wide inventory. More

by John
Recommend Dealer
Yes
Employees Worked With
Boris Kotesky
Mar 05, 2020 -

Murgado Ford of Chicago responded

John, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know if there is anything else that we can assist you with. All the best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 19, 2020

We had some significant issues that needed addressing and we were leaving for an east coast trip the next day. Heather made sure everything was performed quickly and efficiently and we were on our way withou More

by JayBear
Recommend Dealer
Yes
Employees Worked With
Heather
Feb 20, 2020 -

Murgado Ford of Chicago responded

Thanks for your outstanding review, Jay! I'm very happy to hear that Heather was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 15, 2020

Excellent service! The team and Fox Lincoln was superb from the start to the finish. I would absolutely recommend that anyone that owns a Lincoln to use this dealership. More

by B.S
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 15, 2020 -

Murgado Ford of Chicago responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you and provide you with our services. Thanks for choosing Fox Ford Lincoln! Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 13, 2020

These guys are really great and helpful. I went in for a wheel alignment and they found the real problem. So after getting everything done my vehicle is riding like new thanks to the guys at in quick lane. More

by Mauriceh25
Recommend Dealer
Yes
Employees Worked With
Anibal
Feb 14, 2020 -

Murgado Ford of Chicago responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 11, 2020

Best Service Great service, wonderful service people,love your coffee! Alberto was very helpful in explaining what needed to be done. He was very informative and More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Mercado
Feb 12, 2020 -

Murgado Ford of Chicago responded

Hi Susie, and thanks for the great feedback! We're very happy that Alberto was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 09, 2020

Satisfactory replacement of side mirror. I called, Melvin ordered the replacement side mirror for me, I brought my car in and the installment was fast, the employees friendly and efficient. More

by birdchris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melvin and Cesar
Feb 12, 2020 -

Murgado Ford of Chicago responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Melvin does for Fox Ford Lincoln and our customers. Hope to see you again soon! All the best, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

February 07, 2020

my experience with fox lincoln like how they made sure everything was ok they call me to let me known what they were doing so that made me known they had my best interest at heart More

by winfield.david26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alonzo bass
Feb 12, 2020 -

Murgado Ford of Chicago responded

Thanks for the kudos, David. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Regards, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

January 30, 2020

Determine cause for battery failure The battery failure was something of a mystery for some time. The failure (which a charge would instantly fix) was unpredictable (often months would More

by tkfrwp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Kotesky, David Albano
Feb 05, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Jason Olesnavage | General Manager | 773.687.7800 | JOlesnavage@foxmotors.com

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