Murgado Ford of Chicago - Service Center

Fox Ford Lincoln service department provided excellent, prompt and informative service during my visit today. The representative was polite and satisfactory responded to the concerns related to my vehicl prompt and informative service during my visit today. The representative was polite and satisfactory responded to the concerns related to my vehicle as well as remarked on possible forthcoming care to be considered. More

Johnny was a great advisor. Stayed in communication with me about all the repairs and how long to would take. Repairs were completed in a timely manner. me about all the repairs and how long to would take. Repairs were completed in a timely manner. More

Excellent and fast service, clean waiting room,not much more to say to fill up the 25 word minimum . There shouldn't be an amount of words you need to use! more to say to fill up the 25 word minimum . There shouldn't be an amount of words you need to use! More

Good Communication Dropping off a car for service can feel like dropping it into a black hole. You might get a call from the service advisor a couple days later with the Dropping off a car for service can feel like dropping it into a black hole. You might get a call from the service advisor a couple days later with the mechanics' findings and then another week you'll call back to find out the car has been done for 2 days and ready to be picked up. This will not be the case when you have Boris taking care of you. He did a great job answering my questions and calling me as soon as he had the information. It made a big difference. The service hours here are also wide ranging making it convenient to drop off/pick up a vehicle on your schedule. More

Great service and in a timely fashion. I worked with Nick and he was amazing! I have a Lincoln and he is a Lincoln service manager! and he was amazing! I have a Lincoln and he is a Lincoln service manager! More

Had a tire blowout then blown away by the service received. I hit a pothole which blew out my tire. I had to put on my mini spare since it was Sunday. I Called Monday morning at 8:00 a.m. to see when I can get I hit a pothole which blew out my tire. I had to put on my mini spare since it was Sunday. I Called Monday morning at 8:00 a.m. to see when I can get a new tire and have it installed. I was very busy at work and could not drop my car off . Nick at Fox Lincoln offered to pick my vehicle up at my work in Elk Grove Village which is just under 20 miles from the dealership in an hour! Sure enough, Eric showed up promptly at 9:00 a.m. Eric asked when I get off work and I said 5:00 p.m. Eric left and said he will be back around 4:00 with my car washed and fixed. As promised, Eric showed up just after 4:00 and my was sparkling clean. Very satisfied with all the guys at Fox Lincoln More

Courteous complete service I scheduled an appointment for an oil change online. It took a little while before a service agent came out to meet with me, but he gave me an estimat I scheduled an appointment for an oil change online. It took a little while before a service agent came out to meet with me, but he gave me an estimate on how long I would have to wait, and my car was completed in less time. I was informed of what would be needed done the next time I come in. More

Pleasant My only complaint is that I asked if they would do an exterior car wash, they said sure they would, but then they didn't wash it. My only complaint is that I asked if they would do an exterior car wash, they said sure they would, but then they didn't wash it. More

Friendly staff, quick service, easy in and out to get a few things checked, followed guidelines and precautions for safety during covid situation well too few things checked, followed guidelines and precautions for safety during covid situation well too More

Great job! People at this dealership are highly professional and courteous. They got me in and out with no drama. It’s a pleasure to have service done here. One People at this dealership are highly professional and courteous. They got me in and out with no drama. It’s a pleasure to have service done here. One thing I would recommend is, if you’re going to provide a car wash, the vehicle should be completely dried. Other than that small thing, I’m quite satisfied with their staff and the work they do. More