Murgado Ford of Chicago - Service Center

Excellent Service Center It used to be that the *last* place you wanted to take your car for service was the dealership for a variety of reasons. That situation has completel It used to be that the *last* place you wanted to take your car for service was the dealership for a variety of reasons. That situation has completely changed and now it's the *only* place I want to take my 2009 Ford Escape: - I'm able to get an appointment that's convenient without much of a wait and I can book online if it's after hours. - Johnny, who has been the service manager on more than one of my visits, is fantastic. He is communicative, friendly, efficient, and "just the facts" about the service required. When I have questions, he has answers...and I understand them! - I often wait for my car at the dealership, where I am completely comfortable with wireless, plenty of seating, unlimited coffee and cookies. (If I thought I could get away with it, I might work there on days that I don't even need service....) - I feel confident in the assessment, estimate, and work that is done at Fox Ford and believe that they are honest and transparent about what is required. More

Battery change. The battery was defective and they replaced it at no charge, since it was still under warranty. The whole process took only an hour or so. I watched The battery was defective and they replaced it at no charge, since it was still under warranty. The whole process took only an hour or so. I watched big screen TV and enjoyed free coffee and cookies while I waited. More

the whole staff is terrific the staff goes above and beyond to make you feel special and their service is top notch. I'm pleased with all their service so far the staff goes above and beyond to make you feel special and their service is top notch. I'm pleased with all their service so far More

Routine oil change and tire rotation Thank you for the great service and friendly and helpful staff. It is always a pleasure to work with Fox Lincoln I LOVE LOVE LOVE my MKCobb!!! Thank you for the great service and friendly and helpful staff. It is always a pleasure to work with Fox Lincoln I LOVE LOVE LOVE my MKCobb!!! More

Easy process Everything was great! I was in and out quickly, customer service was great. I will be back again for all my service needs in the future. Everything was great! I was in and out quickly, customer service was great. I will be back again for all my service needs in the future. More

Replacement Tires/Alignment The appointment kept. The service was performed, There was a rational wait time - work was accomplished as required and the new tires appear to be ho The appointment kept. The service was performed, There was a rational wait time - work was accomplished as required and the new tires appear to be holding air. More

Fast and affordable oil change Alonzo and team were pleasant, communicative, and efficient. They did a great job, much better than I would have expected from any dealership. Many th Alonzo and team were pleasant, communicative, and efficient. They did a great job, much better than I would have expected from any dealership. Many thanks! More

Service I came in last-minute for an oil change and the service was expedient. I was in and out within an hour - and had a free latte while I waited. I came in last-minute for an oil change and the service was expedient. I was in and out within an hour - and had a free latte while I waited. More

Service Excellent all round experience, fast efficient service. Great price. Very friendly and helpful staff. Wonderful waiting area. Standard of work carried Excellent all round experience, fast efficient service. Great price. Very friendly and helpful staff. Wonderful waiting area. Standard of work carried out seems to be great. More

Air condition problem My ford escape air condition was not working due to another garage where i had my repairing done and he did not reconnect ac wiring. Ford lincoln dea My ford escape air condition was not working due to another garage where i had my repairing done and he did not reconnect ac wiring. Ford lincoln dealer work on all day to fix my air condition. And did not charge me any fee——Great help- great service. Best dealership More