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Murgado Ford of Chicago - Service Center

Chicago, IL

4.7
743 Reviews

743 Reviews of Murgado Ford of Chicago - Service Center

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June 06, 2024

Excellent service, the service advisor has been very helpful in assuring the proper service for the vehicle. More

by miguelvelasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Jun 07, 2024 -

Murgado Ford of Chicago responded

Thank you for your 5-star review, Miguel! We are thrilled to hear about your excellent service experience with us at Fox Ford Lincoln. Our team takes pride in providing helpful and thorough service to ensure your vehicle receives top-notch care. We appreciate your feedback and look forward to assisting you again in the future. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

June 02, 2024

I enjoyed the very clean bathroom and waiting area available for the customers at this location More

by nneka_chukwu
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Report | Print
Jun 04, 2024 -

Murgado Ford of Chicago responded

Thank you for highlighting the cleanliness of our facilities! We take great pride in providing a welcoming environment for our customers at Fox Ford Lincoln. We look forward to serving you again in the future. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 30, 2024

This Fox Ford of Chicago is an excellent dealer. When I will go to do a service for my Ford Focus 2018 like change Oil and others, the personal who are working over there give and excel More

by Jesus Solsol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Lopez
Report | Print
May 31, 2024 -

Murgado Ford of Chicago responded

Thank you, Jesus, for sharing your positive experience at Fox Ford Lincoln. We are thrilled to hear that you had a great service visit for your Ford Focus and that Monique provided excellent attention. We pride ourselves on providing top-notch service, and we are glad to hear that the technicians were practical in their recommendations and that the service time was speedy. We look forward to serving you again in the future! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 18, 2024

Great guy in service. Excellent experience. Fast service and friendly employees. Need a little help in scheduling. Should have told me that they could only do the upda More

by lgilles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager in service
Report | Print
May 20, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your positive experience at Fox Ford Lincoln! We appreciate your feedback and are glad to hear about the excellent service you received. Please feel free to contact us directly so we can ensure your concerns are addressed promptly. We look forward to serving you again in the future. Thank you for choosing Ford Lincoln. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 09, 2024

The QuickLane was quick. The waiting area was pleasant and I was kept up to date on progress. Every employee was helpful. More

by gseppala
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
Report | Print
May 10, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your positive experience with Fox Ford Lincoln's QuickLane service! We are thrilled to hear that you found our service quick, the waiting area pleasant, and our employees helpful. We strive to provide top-notch service to all our customers, and we're glad to hear that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Fox Ford Lincoln! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 06, 2024

As always Grant was amazing and made the experience very positive. He is professional and communicates status very clearly. More

by Nmatic60601@hmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
May 08, 2024 -

Murgado Ford of Chicago responded

It’s great to know that Grant provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 04, 2024

I felt that the representative that I had was very professional. Got right down to business got me in and out quick. Was very happy overall with my fox forward experience. More

by M_barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Coleman/ cashier April
Report | Print
May 06, 2024 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

May 04, 2024

Fast lane appeared crowded when I pulled up but the team checked me in surprisingly quickly and it was a normal amount of time for routine oil change. I was kept updated by text and everything went well., More

by cgwglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
May 06, 2024 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

April 27, 2024

This dealership has always been very accommodating. They need to all be on the same page though regarding when an appointment is needed or not needed. More

by Paulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
Report | Print
Apr 29, 2024 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback, Paulie. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

April 25, 2024

Boris's communication was excellent and prompt. The service I experienced was great. The car runs wonderfuly now. More

by copyrat001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
Report | Print
Apr 25, 2024 -

Murgado Ford of Chicago responded

It’s great to know that Boris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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