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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
826 Reviews

826 Reviews of Murgado Ford of Chicago - Service Center

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August 12, 2020

Fox Ford was great. Text message updates helped me stay on top of where my car was in service process. I was even able to approve additional service on my phone. More

by jack.miya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 13, 2020 -

Murgado Ford of Chicago responded

Jack, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 12, 2020

Heather handled my routine maintenance service visit. Everything went well and everyone at the dealer was following the Covid guidance and wearing masks. Vehicle was returned properly sanitized as far as More

by Mark R.
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 13, 2020 -

Murgado Ford of Chicago responded

Mark, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Heather does for Fox Ford Lincoln and our customers. Hope to see you again soon! All the best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 06, 2020

Fox Ford The staff at the dealership was very helpful in diagnosing a blue tooth problem we had. Thanks you to all. It is annoying that we have to write a mi More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lincoln rep
Aug 07, 2020 -

Murgado Ford of Chicago responded

Thank you for leaving us this great review, Greg! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 30, 2020

Helpful and took care of my care without an appointment I needed to have my car serviced in an emergency situation. They had it working again quickly and kept me informed of the progress of the repairs More

by Sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris
Jul 30, 2020 -

Murgado Ford of Chicago responded

Sheila, thank you for your kind words about our service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. All the best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 30, 2020

Great customer service oriented dealership. Johnny in service and Wade in sales are top notch professionals. They have always exceeded my expectations on every occasion! More

by Guitarguy
Recommend Dealer
Yes
Employees Worked With
Johnny
Jul 31, 2020 -

Murgado Ford of Chicago responded

We loved reading this review! Happy customers are our aim, and it appears Johnny and Wade really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions, we’re always available to help. Best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 29, 2020

They make it an Easy process, they have good service. I always go to Fox for service needs. I would recommend to others. Thank you. More

by Kick
Recommend Dealer
Yes
Employees Worked With
Boris
Jul 30, 2020 -

Murgado Ford of Chicago responded

Thank you for the feedback! We are happy to hear about your positive experience at Fox Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Thanks again, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 21, 2020

The communication was excellent. My car was finished on The communication was excellent. My car was finished on time for service and oil change. The price was fair for the services that were rendered. More

by BrighidM
Recommend Dealer
Yes
Employees Worked With
Johnny
Jul 22, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience, Brighid! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 21, 2020

Service Dept was great. Took me a long time to get service because alex delamora was a snaky salesman. I’m sure that is the reason he is no longer employed there More

by calcitytop
Recommend Dealer
Yes
Employees Worked With
Alex delamora
Jul 22, 2020 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 17, 2020

Very clean and well managed dealership. I was in for an oil change and it was on a first come, first served. She had told me it would be about 1 1/2 hour wait. So I waited and my car was ready just shy of More

by PaulaC27
Recommend Dealer
Yes
Employees Worked With
Jessica Hernand
Jul 20, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience, Paula! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

July 14, 2020

service great service/work done on my Lincoln. staff was friendly and did the work in a timely manner. will be going back for future service if needed, More

by yekaterina.shpak
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
nickolaus
Jul 15, 2020 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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