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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
756 Reviews

756 Reviews of Murgado Ford of Chicago - Service Center

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March 03, 2021

Always Great service in the Lincoln Department. Nick treats and recognizes you as a valued client and always keeps you updated on necessary maintenance for your vehicle. Nick and Fox Ford goes out of th More

by Bonamigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 04, 2021 -

Murgado Ford of Chicago responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Nick and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 03, 2021

Alonzo over delivered without over selling. Will be back. Excellent and timely service. Was notified by text car was ready and was promptly processed and out the door upon arrival. More

by Brokermartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo was my rep
Mar 04, 2021 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're very happy that Alonzo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 03, 2021

Everyone I came in contact with was very nice and willing to help. I appreciated them answering my questions and giving me the details I needed More

by Dabendro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 04, 2021 -

Murgado Ford of Chicago responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 27, 2021

Oil change and routine check was very efficient. Waiting room safe and comfortable. I was in and out in less than an hour. Thank you More

by Morag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Mar 01, 2021 -

Murgado Ford of Chicago responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know if there is anything else that we can assist you with. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 26, 2021

Fox Ford made it easy to make an appointment, were ready when I arrived for service, gave me an accurate estimate for time of service, were friendly dealing with me and gave me a fair price. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 26, 2021 -

Murgado Ford of Chicago responded

John, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 19, 2021

Service was prompt, thorough, and generally excellent. Alonzo was very informative, giving me a time estimate when I checked in, and letting me know where we were in the process while I waited. A great e More

by Markj87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 19, 2021 -

Murgado Ford of Chicago responded

Thanks for your outstanding review, Mark! I'm very happy to hear that Alonzo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 18, 2021

I finally got my door latched fixed and they finally gave me the loaner they promised. A special thank you to Nick for his excellent service. More

by planetsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 19, 2021 -

Murgado Ford of Chicago responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 12, 2021

Brad as well as the Fox Ford service staff has always offered exceptional service. The attention to detail and follow thru is excellent. One could not ask for any better. More

by Cotb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Sanderson
Feb 16, 2021 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Brad was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

February 06, 2021

Alonzo was very informative and let me know of time it will take for service also cost. Would be taking vehicles there for all service in the future. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 09, 2021 -

Murgado Ford of Chicago responded

Chris, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Alonzo does for Fox Ford Lincoln and our customers. Hope to see you again soon! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

January 22, 2021

Great service. My car was ready 1 day earlier than anticipated. Boris Kotesky the service advisor was fantastic! He explained the problem, & worked with me on the cost of repairs. He even called the w More

by kmad7032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Kotesky
Jan 25, 2021 -

Murgado Ford of Chicago responded

It’s great to know that Fox Ford Lincoln provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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