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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
756 Reviews

756 Reviews of Murgado Ford of Chicago - Service Center

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March 23, 2021

Great service, answered all concerns and offer assistance. Respectful and mindful of others waiting for their car to be serviced. I would recommend them to all. More

by Clarence Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 24, 2021 -

Murgado Ford of Chicago responded

Clarence, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 21, 2021

Always fast, accurate and affordable service, quality parts and courteous staff make dealing with Fox worth the time, and dependable warranties add to the quality. More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
Mar 22, 2021 -

Murgado Ford of Chicago responded

We really appreciate your feedback, Francis. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 19, 2021

Thanks to Jessica, I was in and out with no hassles. Everything that needed fixing/replacement got done in a timely manner which made the rest of my day very easy. More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 22, 2021 -

Murgado Ford of Chicago responded

Hi Will, and thanks for the great feedback! We're very happy that Jessica was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 17, 2021

The entire staff, especially Alonzo was very nice. The service was quickly. I miss the cookies in the waiting but I understand why they aren’t there. More

by Jane Dough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Mar 17, 2021 -

Murgado Ford of Chicago responded

Thank you for the feedback, Jane! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 16, 2021

I called John to arrange for Fox Ford to replace my tires on my 2015 Mustang and he made an appointment for me that same day. Alonzo answered all my questions about tire rotation and was very friendly and p More

by tommyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo, John
Mar 17, 2021 -

Murgado Ford of Chicago responded

Thank you for your great review, Tommy! We're glad to have John and Alonzo on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 15, 2021

Easy to arrange and book service; beautiful facility; clean and comfortable waiting amenities; good connectivity to customer before, during and after visit; customer loyalty is encouraged. More

by Coby the Ford Focus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Mar 15, 2021 -

Murgado Ford of Chicago responded

We appreciate your marvelous feedback, Coby. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 13, 2021

Nick was there.Seem like new employee was in training.Both were very respectful.As always.Would recommend Fox to family ans friends.Give them 2 gentlemen 5 stars.Thank You Tim Edwards More

by thebigt45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick/ Training Person
Mar 15, 2021 -

Murgado Ford of Chicago responded

Thank you so much for the nice review, Tim! We really appreciate this feedback and I'll be certain to share your compliments with Nick and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 09, 2021

The dealership was super nice and clean, service was quick, and Jessica went above and beyond in helping me with my service appointment. All of my expectations were far exceeded! More

by lebeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 10, 2021 -

Murgado Ford of Chicago responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that Jessica was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 08, 2021

Quick service and job well done. I told Johnny I needed to be in and out and he did just that for me. The text communication was also very easy. More

by monicamc88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Kocovsky
Mar 08, 2021 -

Murgado Ford of Chicago responded

Thanks for your outstanding review, Monica! I'm very happy to hear that Johnny was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

March 06, 2021

Had an appointment for an oil change, was 15 min early, got me in right away very friendly and efficient. Did the tire rotation and multiple point inspection gave it a quick wash and I was on my way in les More

by smccoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Mar 08, 2021 -

Murgado Ford of Chicago responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Joe Etzkorn | General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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