Murgado Ford of Chicago - Service Center

Performed maintenance requested in timely manner. Advised on future maintenance on future maintenance More

Very clean friendly people. The only issue I had. I noticed that when cars pulled up they placed a plastic cover over the seat and steering wheels. But. They didn’t for some reason do this to my car noticed that when cars pulled up they placed a plastic cover over the seat and steering wheels. But. They didn’t for some reason do this to my car. Sure enough there was grease on the seat. I was able to clean it off. Next timeI will ask them to cover my seat and steering wheel. More

This review is solely based on the estimate for work proposed. By law (815 ILCS 306/15 - Sec. 15) dealerships need to provide disclosures to consumers; an estimate in this case was provided. However, on proposed. By law (815 ILCS 306/15 - Sec. 15) dealerships need to provide disclosures to consumers; an estimate in this case was provided. However, on my estimate there was no actual breakdown of labor costs from product parts and when asked the labor amount exceeded the actual parts. Now I get that dealerships may use a combination of industry standard flat rate (time) manuals, actual time, or condition of the vehicle to determine labor costs. Yet, that was not depicted on my estimate to help me understand why labor was more expensive than the actual parts nor was it readily available in the area that I was being provided this information (my estimate). I did not see any sign posted that could easily be viewed by me stating what they were using to determine labor costs. Obtaining a second opinion they ran a report to show costs and labor pulled from industry standard flat rate (time) manuals showing that the service I needed would take 0.8 so not even a full hour. Yet, I was advised that my service would take and I quote, “it should take about 2 hours, but depending on who is working on it could be less like an hour and half”. This dealership is clearly in violation of a few issues within the Automotive Repair Act when it comes to estimates and I want to raise this to future patrons to be aware. I will also be filling a BBB compliant. More

Brian was very clear about the work that needed to be done and kept me informed about the status of the service, thank you Brian done and kept me informed about the status of the service, thank you Brian More

Great, fast service. Alonzo was very helpful. Thanks. I was served at my appointed time and my car was finished long before they originally promised. was served at my appointed time and my car was finished long before they originally promised. More

Always keep you updated as to the work being done on your car. Work done in timely manner. Friendly staff. car. Work done in timely manner. Friendly staff. More

The service provided by Grant and team was excellent! Very professional and courteous service! And although I thought I had an appointment, I didn’t, but they still fit me in. Thank you! Very professional and courteous service! And although I thought I had an appointment, I didn’t, but they still fit me in. Thank you! More

High quality service without any BS. Arrived first thing Monday morning and got in and out for a tire change in onw hour. I highly recommend this dealership. Monday morning and got in and out for a tire change in onw hour. I highly recommend this dealership. More

It's easy to schedule service via the Ford Pass app. Service timely and efficient. They are very responsive & communicate clearly. They send updates regarding any new issues found. Service timely and efficient. They are very responsive & communicate clearly. They send updates regarding any new issues found. More

answered all my questions before work started. Good service, prompt delivery of my car. Glad they are in the neighborhood. Great communication via phone and text. service, prompt delivery of my car. Glad they are in the neighborhood. Great communication via phone and text. More