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Murgado Ford of Chicago - Service Center

Chicago, IL

4.6
750 Reviews

750 Reviews of Murgado Ford of Chicago - Service Center

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May 20, 2023

Routine oil change, and they identified my 6. 5 year old battery also needed replacement, which I agreed to. Even with no appointment, the entire service took only an hour. Friendly staff and very More

by cgwglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
May 23, 2023 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 15, 2023

This was my first time at Fox Ford of Chicago. My service rep, April, was outstanding. Communications via text were great. The service was quick. All in all a good experience. More

by WalterCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
Report | Print
May 16, 2023 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 07, 2023

Service writer was pleasant, professional. Vehicle ready in about an hour. No long wait. Comfortable and clean waiting area. More

by Elev8now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
May 08, 2023 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 02, 2023

Alonzo, as always, was thorough, kind, and attentive. The entire staff did the job quick and helped us see what needed to be done next. Thanks! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
May 02, 2023 -

Murgado Ford of Chicago responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

May 01, 2023

Good service. Nice waiting room area. Perhaps add some snacks for costumers in waiting lounge More

by andy.sexton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
May 02, 2023 -

Murgado Ford of Chicago responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

April 27, 2023

Alonzo, as always, was thorough, kind, and attentive. The entire staff did the job quick and helped us see what needed to be done next. Thanks! More

by MikeStan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Report | Print
Apr 28, 2023 -

Murgado Ford of Chicago responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

April 24, 2023

Quick lane's April and Alonso always take care of me! I've been a customer since 2015. This is the only place I service my Ford. Thank you April and Alonso for your outstanding service and customer care! More

by JGBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea, Alonso
Report | Print
Apr 25, 2023 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

April 13, 2023

Timely service, took my car in earlier than appointment time to help woth work schedule. Thorough inspection and service. Great customer service from the service office More

by Cubbiefan105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
Report | Print
Apr 14, 2023 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

April 03, 2023

Very professional, courteous, timely & professional. I was in on time & received my car earlier than expected. More

by Sjwbond
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
Report | Print
Apr 04, 2023 -

Murgado Ford of Chicago responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

April 01, 2023

It was a pleasure to find a service staff dedicated to my best interests, safety snd satisfaction. Nick explained my service issues clearly, free of the obsolete tactics of service writers. He earned my trus More

by lcopper
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Apr 03, 2023 -

Murgado Ford of Chicago responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Shannon Mandeldove Assistant General Manager smandeldove@foxmotors.com (773) 687-7800

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