Murgado Ford of Chicago - Service Center

Something happened to the customer service between Fox and Murgado dealership. Not for the good. and Murgado dealership. Not for the good. More

It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust Maybe it takes a while for them to adjust More

Great experience with service. Your online scheduling portal needs work- can’t make selections or schedule Your online scheduling portal needs work- can’t make selections or schedule More

I had scheduled an oil change with tire rotation and my vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of my car, fluid, tire health, etc. Picked my vehicle up before close and had to ask for a print up of what was done. Service was provided free of charge. I’ll never go back. More

Quit blowing up my phone with surveys like this. Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorg Before my appointment you blew up my phone with appointment reminders. One is enough! The dealership staff was nice but the place felt disorganized More

A dealership you can trust! Helped me when another Ford dealership would not! Recommend highly! Helped me when another Ford dealership would not! Recommend highly! More

They were efficient. I was kept informed. They worked hard to ensure a fair price. I was kept informed. They worked hard to ensure a fair price. More

Excellent customer service, very attentive. Keep me updated at each step in the process. I’ll be back. Keep me updated at each step in the process. I’ll be back. More

The dealership service department takes advantage of customers, price gouges with made up fees, withholds information on pricing. customers, price gouges with made up fees, withholds information on pricing. More

Brought car in for oil change and tire rotation. Got a call tech couldn't find security key for wheel locks. Told them to check trunk by jack. They said it wasn't in there. Told them to put on a new Got a call tech couldn't find security key for wheel locks. Told them to check trunk by jack. They said it wasn't in there. Told them to put on a new set which they charged me for. When I picked up car and got home I checked where I said and security key was right there. Also forgot to actually rotate the tires in the confusion. Had to bring car back to get the tires rotated and put the old security locks on the wheels. However, service took care of it quickly and refunded the cost of the new key set when we put the original ones back on. Understandable mistake and was handled well. More