Murgado Ford of Chicago - Service Center

Excellent service and cooperative customer service and nice wonderful staff. Answer all of the questions and explained very well and clearly. nice wonderful staff. Answer all of the questions and explained very well and clearly. More

Very professional, with the customer in mind. I’ll see you again soon. Will recommend. I’ll see you again soon. Will recommend. More

First time using their service department since murango purchase from fox ford. Happy with service purchase from fox ford. Happy with service More

I'm not sure if it's David or the systems with the ownership change but the communication had been really bad. Ordered a new windshield, came in the next business day but couldn't get me scheduled for ownership change but the communication had been really bad. Ordered a new windshield, came in the next business day but couldn't get me scheduled for the following weeek, no reminder reached out and no reply all day More

My service technician was fantastic. He was professional, knowledgeable, and helpful. The services I received were also great. I received a thorough inspection report, which was helpful. He was professional, knowledgeable, and helpful. The services I received were also great. I received a thorough inspection report, which was helpful. My only complaint is the wait time. I had an appointment at 2pm and received an oil change and a new tire. I did not leave there until about 5pm. More

I have an extended warranty with Ox Care Care on my car. I provided the contract number and phone number for contacting claims. The call was never made. Instead of calling the warranty company and getting I provided the contract number and phone number for contacting claims. The call was never made. Instead of calling the warranty company and getting permission to do the work as required, Jennifer made the decision to just go ahead and do the work without prior authorization because she did not think it would be covered. In reality the warranty company would have paid for the work had their process been properly followed. As a result the claim was denied and I am out $550. Jennifer's response was "I have never seen a warranty company cover this type of work." Had she followed the proper protocol she would have been able to see it covered and I would not have had to pay out. Not happy!! More

The service center was very accommodating, polite and friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. More

Great service. Excellent customer service. A huge improvement from my visit four years ago. I will always return as a repeat customer. Excellent customer service. A huge improvement from my visit four years ago. I will always return as a repeat customer. More

I had an appointment, luckily it was a warranty issue. I’ve had. Issues with other places but this was hassle free. I’ve had. Issues with other places but this was hassle free. More

I brought my car in for oil change, multi-point inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very good at maintaining communication and keeping me updated on the status of my car. More